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Richard, Software Specialist
Category: Software
Satisfied Customers: 36826
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Email: I lost my hard drive and had

Customer Question

My name is ***** *****; email:***@******.***
I lost my hard drive and had Best Buy put a new hard drive on my computer. I had Windows 7 on my computer and I see the windows symbol but not sure what version that I now have. The problem I was shocked to see is that I no longer had Adobe Acrobat and Adobe Reader on my computer. A handy man who claims he knows about computers now has Adobe Reader 6 (that the icon does not look like the one that I had before) and Adobe Acrobat 5.0 (icon that does look like what I had before) on my computer.
I see from doing a search on my external hard drive that I had Adobe Reader 6.0; Adobe Acrobat 6.0 Standard Upgrade, Adobe Acrobat 5.0.50.
What can I do now to be able to read what is on my external hard drive and be able to add new scanned documents?
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

To read PDF files, which Adobe is for, you just need Adobe Reader.

Make sure you have the latest version Betty which you can install from my link below

Click Install Now and run the installation.

Once done you can then read files again as well as scans.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



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