How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Specialist
Category: Software
Satisfied Customers: 37666
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
Type Your Software Question Here...
Richard is online now
A new question is answered every 9 seconds

I have just clicked on the Norton / Symantec icon on

Customer Question

I have just clicked on the Norton / Symantec icon on computer desktop (home page) and did not get any response. What is wrong?
Submitted: 2 years ago.
Category: Software
Expert:  Richard replied 2 years ago.

Hi there and welcome

It may have crashed and needs a restart. This can happen and does not mean it has stopped working as that's a separate program

Restart the computer and let me know if it then responds please.