Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have windows 10 installed. It started downloading updates…

Customer Question
I have windows 10 installed...
I have windows 10 installed. It started downloading updates and froze at 30 % complete. I cannot get into the computer. It will not complete the start-up,,it freezes mid-window, I've gotten into the Quick Web, but cannot get into any other applications.
Submitted: 2 years ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 11 minutes by:
8/29/2015
Software technician: Randy Computer Tech, Computer Support Specialist replied 2 years ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 10,469
Experience: Computer Technician
Verified

Hi,
My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this. .
I am sorry to hear that you are having this issue.
Remove all. Oonected external drives if you have any connected, then unplug the power cable,
Then while all devices and power cable is disconnected, press and hold the power button for 60 seconds.
Then reconnect the power cable only, then press the power button to power on normally. The computer should bout up normally. If it doesn't then we will need to try booting to safe mode next

Safe Mode is an inbuilt troubleshooting feature which disables unnecessary drivers and programs during the startup process. This allows us to isolate any setting or system errors and fix them at the root, without non-essential applications interfering.

One of the easiest methods to boot into Safe Mode in Windows 10 is to use the System Configuration tool. Many users know this tool by its executable name: msconfig.exe.

The fastest way to launch System Configurationin Windows 10 is to use the Run window. To do that, simultaneously press the Windows + Rkeys on your keyboard. Then, write msconfig in the text field and press Enter or OK.

Another way of opening the System Configuration Tool is to use Cortana. InCortana's search field, enter the words "system configuration". Then click or tap on the System Configuration Tool app.

Switch to the Boot tab and, in the Boot optionssection, select the Safe boot option. Then, click or tap on OK.

Windows 10 will tell you that you need to reboot your device in order for the new setting to take effect. If you still have work to do, you can select to "Exit without restart". If not, you can restart now and your device will automatically boot into Safe Mode.

2. Use the Shift + Restart combination

Another way of getting into Safe Mode in Windows 10 is to use the Shift + Restartcombination. Open the Start menu and click or tap on the Power button.

Then, while keeping the Shift key pressed, click or tap on Restart.

Note that you can also use the Shift + Restartcombination from the Sign In screen.

Then, Windows 10 will reboot and ask you to select an option. Choose Troubleshoot.

Then, on the Troubleshoot screen, selectAdvanced options.

On the Advanced options screen, chooseStartup Settings.

Windows 10 notifies you that you can restart your device in order to change advanced boot options, including enabling Safe Mode. PressRestart.

After Windows 10 reboots, you can choose which boot options you want enabled. To get into Safe Mode, you have three different options. To enable Safe Mode press the F4 key on your keyboard, to enable Safe Mode with Networking press F5 and to enable Safe Mode with Command Prompt press F6.

Ask Your Own Software Question
Was this answer helpful?
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 10,469
10,469 Satisfied Customers
Experience: Computer Technician

Randy Computer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

670 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

505 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

463 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

456 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

164 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
Need to change password. The computer says I cant do that on
Need to change password ***** The computer says I cant do that on line WHY? … read more
Harry
Harry
1,703 satisfied customers
Windows 10 said it had update so I clicked on it it went
Windows 10 said it had update so I clicked on it it went thru process then restarted my pc multi times when it came back on instead of my password ***** to get into laptop a choose your keyboard type … read more
Chris Baxter
Chris Baxter
28 satisfied customers
I loaded updates and now pin nor password works.(the update
I loaded updates and now pin nor password *****(the update said it had new security which invalidates them) My new computer is now a boat anchor unless you can help...... John … read more
Harry
Harry
1,703 satisfied customers
I can't find the tools to save a group skype call. I don't
I can't find the tools to save a group skype call JA: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive? Customer: I don't know JA: Anything else you want the … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
2 satisfied customers
My computer when logged to Mcfee says subscription is out of
My computer when logged to Mcfee says subscription is out of date, yet I renewed it in April and paid $149.95 on Visa card, with auto renewal. When I log on to my account it confirms the payment and r… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Wanted someone to tell me what could be going on? Also need
Wanted someone to tell me what could be going on? Also need to know how to remove software via powershell.… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I had a large word document edited by a 3rd party. While the
I had a large word document edited by a 3rd party. While the editor was making revisions, I was also making updates in the draft. To save time, what is the best way to merge the two documents into one… read more
Michael Rademacher
Michael Rademacher
MBA
11 satisfied customers
Help!! Its a Dell and microsoft I guess, I'm not a computer
Its a Dell and microsoft I guess, I'm not a computer guy...sign in and go … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I cant get the Microsoft solitaire game to record my game in
I cant get the Microsoft solitaire game to record my game in the statistics box help … read more
Harry
Harry
1,703 satisfied customers
The disc will not download the software. Viewplaycap. I have
I have turned over the disc to make sure I am using the correct side … read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
164 satisfied customers
Jawbone Up3 connected to my phone BUT won't accept my email
Jawbone Up3 connected to my phone BUT won't accept my email or password ***** out of use for 2 weeks … read more
Harry
Harry
1,703 satisfied customers
When printing large images from Lightroom it will print one
When printing large images from Lightroom it will print one fine and then cut off the top of a second image. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
The recent update made me loose almost all files and
The recent update made me loose almost all files and functions … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
367 satisfied customers
I have just changed my router and my Chromecast devices are
I have just changed my router and my Chromecast devices are no longer seen when I try to cast to the TV. Please can you tell me how to fix this?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a desktop with windows 10, last night had an update
I have a desktop with windows 10, last night had an update installed. Now the system will not boot up. Returns a "unknown hard error and a windows system 32" error … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,417 satisfied customers
I was getting windows 10 up date when it locked up I
I was getting windows 10 up date when it locked up I couldn't get in to my computer it is locked in recovery and is requesting a disc what do I do? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
When I try to save my newsletter as pdf, I lose part of the
When I try to save my newsletter as pdf, I lose part of the format on the front page. The newsletter is in word program, which I purchased and uploaded at the time of purchase. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
From Australia. Yesterday I update my Windows 10 computer to
Hello from Australia.Yesterday I update my Windows 10 computer to the latest update. This seemed to be a major update.I now have a very serious problem in that any jpg or png image that I double click… read more
caraleneK
caraleneK
Service Manager
1,868 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x