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Shefin
Shefin, Software Support Specialist
Category: Software
Satisfied Customers: 5297
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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We downloaded windows 10 on wife's hp desktop. then

Customer Question

we downloaded windows 10 on wife's hp desktop. then downloaded norton security suite but can't get it to activate. what are we doing wrong. i'm sending you this on a different pc.
Submitted: 1 year ago.
Category: Software
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the version of the Norton program you are using?

Have you tried downloading the latest version online?

May I know the exact error you are getting while trying to activate it?

Thank you.

S H E F I N

Customer: replied 1 year ago.
it is the free version from comcast. norton security suite??
Expert:  Shefin replied 1 year ago.

Hi,

I apologize for the delay in my response.

Do you know the serial number of the product? have you tried downloading the latest version?

Thank you.

S H E F I N