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Chris L.
Chris L., Support Specialist
Category: Software
Satisfied Customers: 4864
Experience:  Certified Software expert with over 10 years experience.
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Trying to find help with a google search question. I have a

Customer Question

Trying to find help with a google search question. I have a user name that comes up on google search that I'd rather not see because of the site. Company no help. Account closed but still in search results because there is still a page there. Went back in and changed the user name on the page and requested a URL removal from google. In there form it was initially denied because I did it before I changed my user name then it says removed but when searching my user name it still shows up. Any suggestions? I've done all I can do.
Submitted: 1 year ago.
Category: Software
Expert:  Chris L. replied 1 year ago.

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

Was this a user account on a specific website? If so what website? Also I am not completely clear on what you mean about a username on a page.

Expert:  Chris L. replied 1 year ago.

If you are saying that you created an account on some website which then was indexed in google and you would like it removed you do not have a lot of options. You can request the link be removed since it is outdated (because you changed the name) however if Google does see that request as valid it can still take weeks before the removal will happen to the the frequency of how often google updates the results of that specific page. The best way is to delete the page entirely. If you cannot do this yourself ask the person who runs the website to delete it.

In short, to remove a page from google you either need to delete the page, or request it's removal. Google will never just remove something because you do not want it there unless it contains personal information such as your social security number or something like that. I would suggest you try and get the page deleted. Even if it is deleted you may still see it in the search for weeks after until they update.

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