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Quiksilver07070, Computer Support Specialist
Category: Software
Satisfied Customers: 793
Experience:  Install, Update, troubleshoot and remove all types of software
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I am having an issue with my Norton. I do not know if it is

Customer Question

I am having an issue with my Norton. I do not know if it is conflicting with other programs on my laptop. It notifies me of an issue and it needs to be fixed. But when I press the button to fix. It starts, then it says that the fix was not complete. There is no advice given as to the problem.
Submitted: 1 year ago.
Category: Software
Expert:  Quiksilver07070 replied 1 year ago.

Hello and welcome to JA.

Okay, I think what you are lacking is an understanding of what Norton is, and what the world of virus's are.

Norton can detect anything that may SEEM like a virus, and once it detects it, and cant VERIFY that it is a virus, it does NOTHING.

Now, program can act suspicious, and not be malicious, but Norton isn't that smart.