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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Software
Satisfied Customers: 793
Experience:  Install, Update, troubleshoot and remove all types of software
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Do you support Photoshop Elements 13? I have made an album

Customer Question

Do you support Photoshop Elements 13?
I have made an album (and actually made another with some of the same photos) and am trying to share by website or private share. I send it to my husband and get multiple copies of the photos (now up to four)
Submitted: 2 years ago.
Category: Software
Expert:  Quiksilver07070 replied 2 years ago.

Hello, and welcome to JA.

I am not sure what you are trying to accomplish?

By putting the same photos in different albums, will create duplicates.

For example: An album is really only a folder, in which you put files, or in this case, photos.

Now, if you have the same picture in different albums, and then ask your computer to search and catalog those albums, you WILL get duplicate pictures.

So, I am not sure what the issue is.....maybe you didn't realize that would happen?

Customer: replied 2 years ago.
No, I didn't. I have deleted the duplicate album. But now how do I get the album to NOT duplicate. I added photos. Was that part of the problem? When I look at the album or do a slide show, it is correct.
Customer: replied 2 years ago.
How do you add a photo or two without this happening?
Expert:  Quiksilver07070 replied 2 years ago.

I am not sure....yet.

Can we do a remote session?

Customer: replied 2 years ago.
Does the remote session cost extra?
Expert:  Quiksilver07070 replied 2 years ago.

No, its free.

Customer: replied 2 years ago.
please do a remote session.
Customer: replied 2 years ago.
Will we be able to do a remote session today or can we make an appointment to continue tomorrow?
Expert:  Quiksilver07070 replied 2 years ago.

Sorry for the delay.... got bombarded

Expert:  Quiksilver07070 replied 2 years ago.

Yes, I am available NOW.....do to a remote session.

You need to get TeamViewer:

Okay, heres what we need to do

1- go to www.teamviewer.com, and download teamviewer, so we can do a remote session.

2- once you have downloaded, you must install, and open the program.

3- give me the numbers so I can connect to your PC.

Expert:  Quiksilver07070 replied 2 years ago.

The PARTNER ID, and the 4 digit PASSWORD. (Both are generated by YOUR TeamViewer program)

Customer: replied 2 years ago.
6536
Expert:  Quiksilver07070 replied 2 years ago.

Hello, Do you still require help in this matter?