Ask Software Development Questions and Get Answers ASAp
I hate to say that you need to contact them to get it resolved. Did you use your email for the cloud membership or hers? She is the one who is SHOULD be associated to so she has no issues.
Adobe Creative Cloud and Acrobat: ***-***-****
Looking online your not the only one. Most point to customer service to get most issues resolved. Wish I had a better answer.
Ohio State Tech hub.