How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 616
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have old geneology files ifw and ifk files that I would

Customer Question

i have old geneology files ifw and ifk files that I would like to open
Submitted: 2 years ago.
Category: Software
Customer: replied 2 years ago.
I think the program was Family Ties but I no longer have it.
Expert:  Jess M. replied 2 years ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Unfortunately, without the original program that created those files, you cannot open them. However, if you can send the files to me, I can try for free software or trial software that can open the files for you.
If you like, please upload the files to and then give me the short download links so that I can get your files.
Please let me know so that I can help you further.
Best regards,
Customer: replied 2 years ago.
are you charging me for this?
Expert:  Jess M. replied 2 years ago.
Thank you for writing back. You have placed a deposit to post this question. And regarding the file sharing service that I gave you, no, it is free to upload your files there.
Customer: replied 1 year ago.
you charged me $43.00 to tell me there's nothing to help? Really?? That's impressive and exactly why I don't use this product. I think that last time the same thing happened....I think it's disgusting how you people scam clients.
Expert:  Jess M. replied 1 year ago.
Thank you for writing back and I am very sorry about your confusion. We are a legitimate company and we guarantee our service. You posted a question here and I just responded to assist you. Regarding the charges, it is still on your account with us and you can use it any time for future question if you do not want to continue with this. You can also request for a refund if you want.
I just responded to assist you in opening the 2 files you mentioned. I can only do that if you send those files to me, or if you allow me to remotely access your computer. But remote access has extra fee so I suggest that you upload those files in this link:
After uploading those files, please let me know so that I can download them and try various software to open them.
Thank you.