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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 37451
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have just renewed my Norton anti virus, cost at $209. Now

Customer Question

I have just renewed my Norton anti virus, cost at $209. Now you will not accept my email address or my pin number. Is this not a backwards way of doing things?
Submitted: 1 year ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. It looks like you may have forgotten your Norton account password. Please try the following:

- Click on the Norton website below:

, then there, enter your email address, then click on Continue. Then continue following the instructions in order to reset your Norton account password
, then it should work.

- If needed, sign in your Norton account at the website below in order to download / update your Norton antivirus program:

Please reply at the box below to continue troubleshooting. Thank you.