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CompDoc, Information Systems Specialist
Category: Software
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Experience:  I have over 20 years computer experience.
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My password is not being taken but it was the one I used

Customer Question

My password ***** ***** being taken but it was the one I used when I signed with Kaspersky.
Submitted: 2 years ago.
Category: Software
Expert:  CompDoc replied 2 years ago.

This can only be fixed by Kaspersky labs.

The Settings of Kaspersky Internet Security 2015 can be password-protected. However, if you forget your password, you can only disable the password ***** with the assistance of Kaspersky Lab specialists.

How to disable password *****

Send a request to Kaspersky Lab Technical Support via the My Kaspersky service. You can find the information about how to use the service on the FAQ for My Kaspersky page.

I forgot/lost my password ***** My Kaspersky Account. What do I do?

A lost or forgotten password ***** My Kaspersky can be restored. To restore a password:

I wish there was an easier answer.

  1. Go to the My Kaspersky page and click the link Forgot your password?.
  2. You will be redirected to a Password ***** page where you should enter an e-mail which you specified during registration (or login) and the symbols from the picture. If you enter a login, then be ready to answer your secret question and to enter a new password ***** its confirmation.
  3. Click Submit E-mail. A message with a link to create a new password ***** My Kaspersky will be sent to the entered e-mail address.

    IMPORTANT. Your new password ***** contain:

    • at least 8 characters in total;
    • at least one lowercase letter (a—z);
    • at least one uppercase letter (A—Z);
    • at least one numeric character (0—9)

    Please note that only English letters are accepted.