How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 618
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My experience trying to install windows 10 with operating

Customer Question

My experience trying to install windows 10 with operating system windows 7:
Probook 4540s; Windows 7 Professional SP1 64 bit software
WENT TO LAUNCH AND SYSTEM FAILED: ERROR MESSAGE: “PePc has been corrupted (error 92h)”
Spent another 3 hours trying to find solution
Recovery options included using recovery disc for Windows 7
Unable to back up files. Sent info to HP
Spent 3hours trying to diagnose problems with system; no issues
Still unable to install WINDOWS 7 RECOVERY OR installation
When asked to select operating system, it says Windows 10
Cannot find pc system image for windows 7 or 10.
Can see files when looking for drivers for windows 7 and 10 but cannot back them up.
Cannot delete Windows 10.
Submitted: 2 years ago.
Category: Software
Expert:  Dan replied 2 years ago.

Hello and thank you for your question. I would look forward to assisting you today. If it is corrupted that bad, about the only alternative is to reformat the drive and start over. Hopefully you have any important documents backed up? I can supply you with a link to download Windows 10 to burn to a DVD, but you will first need to install your original operating system. Let me know how you would like to proceed.