How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 13461
Experience:  I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Software Question Here...
Dustin is online now
A new question is answered every 9 seconds

Norton Security is installed on my computer and has run

Customer Question

Norton Security is installed on my computer and has run well for years. Now I can't open it.
Submitted: 2 years ago.
Category: Software
Expert:  Dustin replied 2 years ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

Sometimes a windows update, or a norton update, or just a fluke program failure can causes issues like that. To fix it, you need to download , install and run the free norton removal tool. This will not only remove norton, but will clear out its "cache" or app data files. You can get that tool from this page.

Once you have ran that tool and it has removed all norton products. The computer will restart.

At this point we just need to reinstall norton, and you will be good to go. You can reinstall norton from this page.

If you get stuck or run into any issues, let me know.

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.