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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 622
Experience:  Computer Software Support specialist for more that 10 years
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I downloaded windows 10 on my desktop and Microsoft support

Customer Question

I downloaded windows 10 on my desktop and Microsoft support disconnected it from the internet and then told me that they would call me back/ They did not call back/ I need to reconnected windows 10 to the internet and be able to start it. I am typing this on my laptop which is windows 7. I can only be on the internet with either the laptop or the desktop but not both.
Submitted: 2 years ago.
Category: Software
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.

Did the Microsoft support first call you or you called them?
Customer: replied 2 years ago.
I called them
Expert:  IT Miro replied 2 years ago.

Did they remotely connect to your computer and did some changes there, or you only used phone assistance?