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Hello, my name is***** should be able to assist you with this.
The first thing you will need to do is go to the following address:
and download the software and install.
During the setup process, it should prompt you for credentials, use the same ones that were used on your tablet, and everything should be up and running.
If you need further assistance, please post back to our chat and I will be happy to assist you.
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I was just checking to see if you were able to download the file I suggested and complete the installation and connect to your account?