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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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We had Webroot installed and now it pops up all of the time

Customer Question

We had Webroot installed and now it pops up all of the time and I can't get rid of the pop ups.
Submitted: 2 years ago.
Category: Software
Expert:  John replied 2 years ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Sir/Ma’am please provide the following details so that I can help you better

1. Which is the operating system installed in the PC.Is it windows Xp,Windows Vista, Windows 7, windows 8 or any other

2. Is this pop ups showing on web root or the web browser?

3.Do you have any other anti-viruses or malware protectors installed in the PC?

Sincerely,

John

Note: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.

Customer: replied 2 years ago.
It is windows 7.
2. I don't know what that means
3.I don't have anything else. Just webroot.Just cancel the whole thing. that's too much money.
36.00 was enough. Just cancel that amount that I agreed to. I don't have that kind of money to put on my account. Thanks and please erase the money amount (36.00) on here
Expert:  John replied 2 years ago.

No need to worry if you do not want to continue i will request to close this case and refund the amount.Please do not reply in this page because i wont be able to view your reply once i send it to customer care for refund process.

Sincerely,

John