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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I have had my 2007 Outlook on my desktop (Windows XP) - it

Customer Question

I have had my 2007 Outlook on my desktop (Windows XP) for years - it always worked perfectly. All of a sudden it stopped sending/receiving (even though it is properly configured, and there is no problem with internet connection). In fact, the same account does work on my laptop and on my iPhone - no problem here.
Submitted: 2 years ago.
Category: Software
Expert:  Jins M. N. replied 2 years ago.
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer. Then I can send you the details to connect.
Customer: replied 2 years ago.
If it is one time charge, I have no problem with CAD 40. Pls. Confirm.Matthew
Expert:  Jins M. N. replied 2 years ago.
the additional fee for remote support is a one time fee. If I can't fix your problem you will get refund.
If you want remote support, please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.