How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

AOL will not open. It states" This application has requested

Customer Question

AOL will not open. It states" This application has requested the Runtime to terminate it in an unusual way.
Please contact he application's support team for more information">
Yeah. what does that mean and what can I do. Thank you?
Submitted: 2 years ago.
Category: Software
Expert:  Jason Jones replied 2 years ago.
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I can see that you may need a little bit of extra help because the installation application is not acting as it should.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Customer: replied 2 years ago.
yes you may
Expert:  Jason Jones replied 2 years ago.
Follow the instructions below to begin the remote helping screen.
Remote page:
After clicking the link above, enter the following code 37 and click the circle button to start the remote application.
Expert:  Jason Jones replied 2 years ago.
The remote software was acting up.
Please, click this link:
- Download and run that file.
- It will give you an ID & password.
Please, give me both of the ID and password.