How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 605
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I'm getting an error message when I try to print a document

Customer Question

I'm getting an error message when I try to print a document that has been saved. It says unable to read document error 129 how do I fix that?
Submitted: 2 years ago.
Category: Software
Expert:  Mr.Med replied 2 years ago.
Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today, I'm sorry about the issue, what is the full brand/model of your printer? thank you
Customer: replied 2 years ago.
its a Dell desktop-not sure of the model --probably 8 to 10 years old
Expert:  Mr.Med replied 2 years ago.
What is your operating system please (windows or mac) and When did this start?
Customer: replied 2 years ago.
inspiron 537
Customer: replied 2 years ago.
windows--yesterday it started 7-24-15
Expert:  Mr.Med replied 2 years ago.
it is windows xp, 7 or 8 ? Thanks
Customer: replied 2 years ago.
windows 7
Customer: replied 2 years ago.
sorry its windows Vista
Customer: replied 2 years ago.
please send the information to***@******.*** have to get off the computer now
Expert:  Mr.Med replied 2 years ago.
Ok, Please try to restore your windows vista by following these steps : Navigate to the Start -> All Programs -> Accessories -> System Tools program group.Click on the System Restore program icon.Choose the Choose a different restore point radio button and then click Next >.Choose the restore point that you want to use. You should use the restore point with a date when you still don't have the problem you are facing now. Restart your computer and let me know the results Thank you
Expert:  Mr.Med replied 2 years ago.
has everything worked out, do you still need help please?
thanks