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I updated my ITunes on my pc to 12 2 1 16. I had over 30

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albums in the program. I...
I updated my ITunes on my pc to 12 2 1 16. I had over 30 albums in the program. I had the downloaded orginal downloads folder. The titles are there but no contains. In iTunes there are all gone no titles or songs. I was able download my purchased albums
from iTunes. When I open Windows Media player they are all there to play. IWhat did the update do?
Submitted: 2 years ago.Category: Software
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Answered in 3 minutes by:
7/20/2015
Software technician: Josh, Computer Enthusiast replied 2 years ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,340
Experience: Software expert
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Hi! Do you know which folder the files are in on your computer?
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Customer reply replied 2 years ago
They were in download folder. The titles are all there. But no songs inside. I had import the music into iTunes from the download folder.
Software technician: Josh, Computer Enthusiast replied 2 years ago
Would you like if I connected to your computer and found the files then imported them back to iTunes?
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Customer reply replied 2 years ago
Sorry I don't have $20. For you find them today
Customer reply replied 2 years ago
But I do need to find them. What the heck did ITunes do to my computer?
Software technician: Josh, Computer Enthusiast replied 2 years ago
Do you have XP, Vista, 7, or 8?
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Customer reply replied 2 years ago
8
Customer reply replied 2 years ago
8.1
Software technician: Josh, Computer Enthusiast replied 2 years ago
Select a date before the issue startedSwipe in from the right edge of the screen, and then tap Search.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)Enter Control Panel in the search box, and tap or click Control Panel.Enter Recovery in the Control Panel search box, and then tap or click Recovery.Tap or click Open System Restore, and then follow the instructions.
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Customer reply replied 2 years ago
how do I select a date
Customer reply replied 2 years ago
oh I see recover
Software technician: Josh, Computer Enthusiast replied 2 years ago
Yes, please follow the steps
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Customer reply replied 2 years ago
wont that just remove the update
Software technician: Josh, Computer Enthusiast replied 2 years ago
Correct -- then you can update iTunes again
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Customer reply replied 2 years ago
It is showing a windows update. No itunes
Software technician: Josh, Computer Enthusiast replied 2 years ago
I understand. Please pick a date that is before the update
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Customer reply replied 2 years ago
is there a way of knowing the iTunes update date
Software technician: Josh, Computer Enthusiast replied 2 years ago
It should mention iTunes as one of the updates or installed programs
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Customer reply replied 2 years ago
Do I use a update or a auto restore point
Customer reply replied 2 years ago
Mine only goes back to 7-3-15
Customer reply replied 2 years ago
I did update itines after that
Software technician: Josh, Computer Enthusiast replied 2 years ago
Go back to 7/3 then
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Customer reply replied 2 years ago
I will return after complete
Software technician: Josh, Computer Enthusiast replied 2 years ago
Let me know
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Customer reply replied 2 years ago
the titles are still there. But no songs in my downloads. iTunes will not open. Is says The file I tunes library itl can not be read because it was created by a newer version of itunes
Software technician: Josh, Computer Enthusiast replied 2 years ago
Did you download and install the latest version of iTunes?
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Customer reply replied 2 years ago
should I remove the orginal
Software technician: Josh, Computer Enthusiast replied 2 years ago
No, download and run the installation for the new iTunes
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Customer reply replied 2 years ago
which version should I use
Software technician: Josh, Computer Enthusiast replied 2 years ago
Click here: http://www.apple.com/itunes/download/ Click on Download Now and run the installation
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Customer reply replied 2 years ago
downloaded and it now opens.
Software technician: Josh, Computer Enthusiast replied 2 years ago
Great -- How about your songs?
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Customer reply replied 2 years ago
The music is missing. The songs are not in the download folder
Customer reply replied 2 years ago
Why can windows media player see and play
Customer reply replied 2 years ago
Where is media player looking
Software technician: Josh, Computer Enthusiast replied 2 years ago
Try playing the music in WMP -- Does it play?
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Customer reply replied 2 years ago
yes
Customer reply replied 2 years ago
titles and songs are there and play
Software technician: Josh, Computer Enthusiast replied 2 years ago
Open the search icon Type a name of one of the songs into the search box It should show you the folder location
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Customer reply replied 2 years ago
this pc music iTunes iTunes media music 3 doors down the greatest hits
Software technician: Josh, Computer Enthusiast replied 2 years ago
Great.. that is the folder location PC/Music/iTunes/iTunes Media/Music/
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Customer reply replied 2 years ago
how do I get music from there back to my download folder inside the albums. And why don't they show in itunes
Software technician: Josh, Computer Enthusiast replied 2 years ago
Within iTunes, you will need to import the folders
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Customer reply replied 2 years ago
Is there a way to import all titles at once
Customer reply replied 2 years ago
they used to be in downloads now there in music
Software technician: Josh, Computer Enthusiast replied 2 years ago
Yes, if you select all the folders. You can press and hold the CTRL key to select all of the folders
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Customer reply replied 2 years ago
its says they are in itunes
Customer reply replied 2 years ago
where do I select them from
Customer reply replied 2 years ago
at what point
Customer reply replied 2 years ago
in the past I would have to open each album in download select all songs and then I would move them
Software technician: Josh, Computer Enthusiast replied 2 years ago
Open iTunes Click on the door icon in the upper left hand corner then select Add file to library -- you can add multiple files by pressing CTRL and A together on the keyboard
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Customer reply replied 2 years ago
do I do all the way to the album names. If I do and then open the album theres nothing inside.
Software technician: Josh, Computer Enthusiast replied 2 years ago
In order to continue, I would need to connect to your computer to find the files and import them for you. Are you willing to do a screen sharing session?
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Customer reply replied 2 years ago
the file names don't appear in the file name
Software technician: Josh, Computer Enthusiast replied 2 years ago
In order to continue, I would need to connect to your computer to find the files and import them for you. Are you willing to do a screen sharing session?
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Customer reply replied 2 years ago
As I said I don't have 20 to spend on that. if you can help for no charge that would be great in the future you have helped me before
Software technician: Josh, Computer Enthusiast replied 2 years ago
I am going to opt out and return the question back to the question pool. I would need to send an additional services request if we did a remote session and I understand that you do not want the request. Please do not reply back until another expert replies
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Customer reply replied 2 years ago
no that's fine iam done with this
Customer reply replied 2 years ago
I got your best answer
Software technician: Josh, Computer Enthusiast replied 2 years ago
Thank you. You are more than welcome to rate our session as EXCELLENT, GOOD, or OK if you wish to close the question and give me credit for helping.
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Software technician: Josh, Computer Enthusiast replied 2 years ago
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
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