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Josh
Josh, Computer Enthusiast
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I updated my ITunes on my pc to 12 2 1 16. I had over 30

Customer Question

I updated my ITunes on my pc to 12 2 1 16. I had over 30 albums in the program. I had the downloaded orginal downloads folder. The titles are there but no contains. In iTunes there are all gone no titles or songs. I was able download my purchased albums
from iTunes. When I open Windows Media player they are all there to play. IWhat did the update do?
Submitted: 2 years ago.
Category: Software
Expert:  Josh replied 2 years ago.
Hi! Do you know which folder the files are in on your computer?
Customer: replied 2 years ago.
They were in download folder. The titles are all there. But no songs inside. I had import the music into iTunes from the download folder.
Expert:  Josh replied 2 years ago.
Would you like if I connected to your computer and found the files then imported them back to iTunes?
Customer: replied 2 years ago.
Sorry I don't have $20. For you find them today
Customer: replied 2 years ago.
But I do need to find them. What the heck did ITunes do to my computer?
Expert:  Josh replied 2 years ago.
Do you have XP, Vista, 7, or 8?
Customer: replied 2 years ago.
8
Customer: replied 2 years ago.
8.1
Expert:  Josh replied 2 years ago.
Select a date before the issue startedSwipe in from the right edge of the screen, and then tap Search.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)Enter Control Panel in the search box, and tap or click Control Panel.Enter Recovery in the Control Panel search box, and then tap or click Recovery.Tap or click Open System Restore, and then follow the instructions.
Customer: replied 2 years ago.
how do I select a date
Customer: replied 2 years ago.
oh I see recover
Expert:  Josh replied 2 years ago.
Yes, please follow the steps
Customer: replied 2 years ago.
wont that just remove the update
Expert:  Josh replied 2 years ago.
Correct -- then you can update iTunes again
Customer: replied 2 years ago.
It is showing a windows update. No itunes
Expert:  Josh replied 2 years ago.
I understand. Please pick a date that is before the update
Customer: replied 2 years ago.
is there a way of knowing the iTunes update date
Expert:  Josh replied 2 years ago.
It should mention iTunes as one of the updates or installed programs
Customer: replied 2 years ago.
Do I use a update or a auto restore point
Customer: replied 2 years ago.
Mine only goes back to 7-3-15
Customer: replied 2 years ago.
I did update itines after that
Expert:  Josh replied 2 years ago.
Go back to 7/3 then
Customer: replied 2 years ago.
I will return after complete
Expert:  Josh replied 2 years ago.
Let me know
Customer: replied 2 years ago.
the titles are still there. But no songs in my downloads. iTunes will not open. Is says The file I tunes library itl can not be read because it was created by a newer version of itunes
Expert:  Josh replied 2 years ago.
Did you download and install the latest version of iTunes?
Customer: replied 2 years ago.
should I remove the orginal
Expert:  Josh replied 2 years ago.
No, download and run the installation for the new iTunes
Customer: replied 2 years ago.
which version should I use
Expert:  Josh replied 2 years ago.
Click here: http://www.apple.com/itunes/download/ Click on Download Now and run the installation
Customer: replied 2 years ago.
downloaded and it now opens.
Expert:  Josh replied 2 years ago.
Great -- How about your songs?
Customer: replied 2 years ago.
The music is missing. The songs are not in the download folder
Customer: replied 2 years ago.
Why can windows media player see and play
Customer: replied 2 years ago.
Where is media player looking
Expert:  Josh replied 2 years ago.
Try playing the music in WMP -- Does it play?
Customer: replied 2 years ago.
yes
Customer: replied 2 years ago.
titles and songs are there and play
Expert:  Josh replied 2 years ago.
Open the search icon Type a name of one of the songs into the search box It should show you the folder location
Customer: replied 2 years ago.
this pc music iTunes iTunes media music 3 doors down the greatest hits
Expert:  Josh replied 2 years ago.
Great.. that is the folder location PC/Music/iTunes/iTunes Media/Music/
Customer: replied 2 years ago.
how do I get music from there back to my download folder inside the albums. And why don't they show in itunes
Expert:  Josh replied 2 years ago.
Within iTunes, you will need to import the folders
Customer: replied 2 years ago.
Is there a way to import all titles at once
Customer: replied 2 years ago.
they used to be in downloads now there in music
Expert:  Josh replied 2 years ago.
Yes, if you select all the folders. You can press and hold the CTRL key to select all of the folders
Customer: replied 2 years ago.
its says they are in itunes
Customer: replied 2 years ago.
where do I select them from
Customer: replied 2 years ago.
at what point
Customer: replied 2 years ago.
in the past I would have to open each album in download select all songs and then I would move them
Expert:  Josh replied 2 years ago.
Open iTunes Click on the door icon in the upper left hand corner then select Add file to library -- you can add multiple files by pressing CTRL and A together on the keyboard
Customer: replied 2 years ago.
do I do all the way to the album names. If I do and then open the album theres nothing inside.
Expert:  Josh replied 2 years ago.
In order to continue, I would need to connect to your computer to find the files and import them for you. Are you willing to do a screen sharing session?
Customer: replied 2 years ago.
the file names don't appear in the file name
Expert:  Josh replied 2 years ago.
In order to continue, I would need to connect to your computer to find the files and import them for you. Are you willing to do a screen sharing session?
Customer: replied 2 years ago.
As I said I don't have 20 to spend on that. if you can help for no charge that would be great in the future you have helped me before
Expert:  Josh replied 2 years ago.
I am going to opt out and return the question back to the question pool. I would need to send an additional services request if we did a remote session and I understand that you do not want the request. Please do not reply back until another expert replies
Customer: replied 2 years ago.
no that's fine iam done with this
Customer: replied 2 years ago.
I got your best answer
Expert:  Josh replied 2 years ago.
Thank you. You are more than welcome to rate our session as EXCELLENT, GOOD, or OK if you wish to close the question and give me credit for helping.
Expert:  Josh replied 2 years ago.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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