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Mr.Med, software engineer
Category: Software
Satisfied Customers: 1418
Experience:  if you have any questions about softwares please contact me
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I have a Kindle Fire I bought a few years back. I want to use

Customer Question

I have a Kindle Fire I bought a few years back. I want to use it again, but I don't remember the password, etc. Do you have an open account for me? I do believe you have, since I found it and then tried to change something and since then, I can't find the account.Sue ***I'll appreciate your help, please.Sincerely, Sue ***
Submitted: 2 years ago.
Category: Software
Customer: replied 2 years ago.
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Expert:  Mr.Med replied 2 years ago.
Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today, Please try to reset your amazon password : If you still cannot access to your Kindle then the only way to reset it is to restore the Kindle to factory. But This will erase your data and all content on your Kindle Fire and you'll need to register it again before downloading items from your Amazon account. You can then create a new password ***** your Kindle Fire. To reset your kindle please follow these steps : 1-Press and hold the power button for 20 seconds and then release.2-Wait until the device has completely turned off, then press the power button to restart your Kindle Fire. If you still can't get your device to work, you can contact Amazon at either or by phone at the numbers below: U.S. and Canada: 1-***-***-****Kindle Support: 1-***-***-****International: 1-***-***-**** Hope this help Thank you
Expert:  Mr.Med replied 2 years ago.
If you have a moment, please rate my answer, postive rating are appreciated, if you need further help reply back me and i will gladly continue to help
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Thank you
Expert:  Mr.Med replied 2 years ago.
Has everything worked out please, do you still need help?
Thank you