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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 615
Experience:  Computer Software Support specialist for more that 10 years
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We had the Flipula Malware attack our computer. After 45 minutes

Customer Question

We had the Flipula Malware attack our computer. After 45 minutes we got it off and did a computer scan CCleaner. Now we can't activate our wifi. I have windows 8 on a laptop. What do I do.
Submitted: 2 years ago.
Category: Software
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
what is the make and model number of the computer you are having problem with.
Customer: replied 2 years ago.
First of all, I paid $149 at the Calgary Microsoft Store for a years maintenance coverage. Within the steps to get here there was never a way to indicate that,My computer info should be on file under my name Robyn Braley Unimark Creative. I had windows 8 installed at Christmas and have had some other work done. It is an Acer Aspire.
Customer: replied 2 years ago.
HI, did you get my message starting "First of all...? Not sure if this is working. Do I need to agree to 1 week free trial?
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michelle replied 2 years ago.
We are and not Calgary Microsoft Store let me know if you would like to continue with the service you have opted with us for.
i would be more that happy to assist you.