Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My cannon g7x shoots raw in CR2 format but cs5 photoshop won't…

Customer Question
my cannon g7x shoots raw...
my cannon g7x shoots raw in CR2 format but cs5 photoshop won't recognize it. Tried to update bridge software but in says no updates available.
Submitted: 3 years ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 6 hours by:
6/24/2015
Software technician: Pete, Computer Expert replied 3 years ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,648
Experience: CISCO certified computer and networking expert
Verified
Hi,CS5 currently cannot recognize the RAW format used by the G7X.You can still use Canon's own software to view and edit your photos.
Ask Your Own Software Question
Customer reply replied 3 years ago
Adobe photo help for camera raw 9.1 lists the g7x as ok so you are incorrect
Software technician: Pete, Computer Expert replied 3 years ago
Hi,
Adobe Photo help covers a range of topics, however CS5 is NOT currently compatible with G7X RAW format.
Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,648
20,648 Satisfied Customers
Experience: CISCO certified computer and networking expert

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

802 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I am unable to get to Camera Raw to edit photos in Adobe
I am unable to get to Camera Raw to edit photos in Adobe Bridge. Photoshop. When doing this, I get the following message: "Camera Raw editing is not enabled. Camera Raw editing requires that a qualify… read more
Chris Baxter
Chris Baxter
28 satisfied customers
I accidentally imported my RAW photos from my camera to
Hello! I accidentally imported my RAW photos from my camera to Windows Photo Gallery. Now I need to import those to LR, so I can edit them. Is this possible? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
802 satisfied customers
I have downloaded newest version of Camera Raw, unzipped,
I have downloaded newest version of Camera Raw, unzipped, and completed installation. How do I get it to execute in PhotoShop Elements 12. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
89 satisfied customers
Lightroom cc not recognizing .cr2. Last week. I had an issue
lightroom cc not recognizing .cr2 JA: When did you last update Lightroom? Customer: Last week. I had an issue with the .ORF files JA: Anything else you want the Software Expert to know before I connec… read more
Michael Rademacher
Michael Rademacher
MBA
13 satisfied customers
Trying to update Camera Raw, after update, in photoshop cs5,
Trying to update Camera Raw, after update, in photoshop cs5, i clicked on help, about plug-in, camera raw and the version is 8.5.0.236. when I open a *.dng in camera raw, the window that opens is titl… read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
Does Photoshop Elements 2018 have the capability to process
Does Photoshop Elements 2018 have the capability to process Canon .CR2 files? I accidentally set my new Canon 6D to RAW only and found out that Elements 11 won't handle. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I had my computer repaired and the technician had to do a
I had my computer repaired and the technician had to do a clean swipe. I reinstalled Photoshop CS3 and Bridge is there but no ACR. I looked in Local Disc C>Program Files (x86)>Adobe>Adobe Pho… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
My computer is Dell, Windows Vista. I have photoshop CS5
My computer is Dell, Windows Vista. I have photoshop CS5 12.0.4, Bridge CS5 4.0.5, Camera raw 6.7. I recently bought a Nikon D750. After uploading photos to my computer that were recorded in raw (NEF)… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I have the new Canon 5Ds and I'm not able to import the RAW
Hello, I have the new Canon 5Ds and I'm not able to import the RAW images into my Lightoom. It gives me an error message that says the file is not supported. Yes, I can pull into PS but I do the major… read more
Pete
Pete
Computer Expert
Bachelor's Degree
20,648 satisfied customers
I used my Adobe CD for CS5 to upload Photoshop to my new Windows
I used my Adobe CD for CS5 to upload Photoshop to my new Windows 8 computer. When I try to open a RAW image the message said "could not complete because file appears to be from a camera model which is… read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
523 satisfied customers
Cant open raw files from Nikon d800 in PS CS5 (Win7 64-bit).
Can't open raw files from Nikon d800 in PS CS5 (Win7 64-bit). It says, the model not supported by Camera Raw. Tried updating Camera Raw plug-ins (v6.7) but keep getting error message: Update failed, A… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
My Adobe Photoshop and Bridge is not allowing me to read raw
My Adobe Photoshop and Bridge is not allowing me to read raw files, and when I try to download a newer version of the products my creative cloud apps will not load and therefor won't let me download a… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I use PS6 on both my Mac Pro and MacBook Pro. Inexplicably,
I use PS6 on both my Mac Pro and MacBook Pro. Inexplicably, Bridge on the MacBook Pro began to act erratically. In Bridge, thumbnail images that had been worked up in Camera RAW and Photoshop would sh… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have purchased a canon sx50 hs and cant open the raw images
I have purchased a canon sx50 hs and cant open the raw images with bridge 5.1. Is there a download available for cs5 to support this camera? regards, Sue… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Adobe DNG converter will not convert my Canon 5DII and S96
Adobe DNG converter will not convert my Canon 5DII and S96 raws. I formerly had DNG converter on my old computer. It coverted those CR2 files. I downloaded it for my new Win 7 Pro O/S, and find that i… read more
Carl
Carl
IT Support Analyst 2
101 satisfied customers
I have installed the acr raw update to adobe cs3. I have followed
I have installed the acr raw update to adobe cs3. I have followed the instructions 4 times. Photoshop recognizes the raw files, bridge only recognize 40d files and only the icon for cr2 shows up......… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I am having trouble with photomerge in CS5. My images are
I am having trouble with photomerge in CS5. My images are selected in Bridge then transferred to Camera Raw for editing. All are selected, synchronised then opened into Photoshop. It is here that a di… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
526 satisfied customers
I have a bunch of CR2 images. Is there a quick way to turn
I have a bunch of CR2 images. Is there a quick way to turn them all into jpegs in photoshop?… read more
NY Eng
NY Eng
Control Systems Engineer
Bachelor\u0027s Degree
19 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x