How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My lenovo yoga pro 2 just will not start up. blank screen.

Customer Question

my lenovo yoga pro 2 just will not start up. blank screen. tried every internent hint on how to get it started.
only response on start up is the back lite comes on for about 5 seconds. tried all the shortcuts Fn + F8, Shift + F8, on/off holding , Fn + F2, Fn +F10.
Its a 1.5 yr old machine, battery light comes, power light stays on. computer will get hot if let on.
what da yo think?
Submitted: 2 years ago.
Category: Software
Expert:  Dustin replied 2 years ago.
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you. Since youve tried a lot of the normal troubleshooting steps, Id like to explore some fringe options that may solve the problem, or at least help us to isolate what the problem actually is. Question.. Besides the yoga pro 2. Do you have a desktop computer? Also, did this issue suddenly occur, or has your computer been crashing for a while, or did an electrical storm come through near when this happened? Anything you can think of that might have bearing on the issue. Thank you, *****
Customer: replied 2 years ago.
I did not want to go past this step, please refund th deposit
Expert:  Dustin replied 2 years ago.
Other then my initial reply I didnt put any time into this support session. ( you never responded till now ) If you want a refund, please see the link below http://ww2.justanswer.com/help/how-can-i-request-refund