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Jess M.
Jess M., Computer Support Specialist
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Experience:  Computer Software Support specialist for more that 10 years
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Process: launchd [794]Path: /Volumes/VOLUME/SPSS_St

Customer Question

Process: launchd [794]
Path: /Volumes/VOLUME/
Identifier: com.flexera.authenticator
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [112]
Date/Time: 2015-06-21 21:19:36.868 -0500
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 41368 sec
Crashes Since Last Report: 22
Per-App Crashes Since Last Report: 19
Anonymous UUID: 4B456759-B7D7-4562-B5B0-3088C2C1869B
Crashed Thread: Unknown
Exception Codes: KERN_INVALID_ADDRESS at 0x00007fff5fc01028
Backtrace not available
Unknown thread crashed with X86 Thread State (64-bit):
rax: 0x0000000000000055 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff5fc01028 rfl: 0x0000000000010203 cr2: 0x00007fff5fc01028
Logical CPU: 1
Binary images description not available
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1255
thread_create: 0
thread_set_state: 0
Model: MacBookAir1,1, BootROM MBA11.00BB.B03, 2 processors, Intel Core 2 Duo, 1.8 GHz, 2 GB, SMC 1.23f20
Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
Memory Module: BANK 0/Built-In 0, 1 GB, DDR2 SDRAM, 667 MHz, 0x0000000000000000, 0x000000000000000000000000000000000000
Memory Module: BANK 1/Built-In 1, 1 GB, DDR2 SDRAM, 667 MHz, 0x0000000000000000, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8B), Broadcom BCM43xx 1.0 (
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Parallel ATA Device: MCCOE64GEMPP, 60.02 GB
USB Device: iPhone, apple_vendor_id, 0x12a8, 0xfd100000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8505, 0xfd400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0223, 0x5d200000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d200000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8210, 0x1d210000 / 4
Submitted: 2 years ago.
Category: Software
Expert:  Dustin replied 2 years ago.
Welcome to, my name is ***** ***** I will do my best to assist you.
Before we get started, I have some questions Id like to ask you.
WHat version of SPSS STatistics are you attempting to install, and where are you downloading it from?
Also, do you have any previous versions of SPSS installed on the same machine.
Also, do you want to work through this issue via written communication. Or would you prefer for me to connect to your mac from here via a screen sharing session, and resolve the problem in person.
Please reply and answer the questions above as best you can.
Thank you,
Dustin S.