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I cannot open an inDesign cs file that was sent to me. I have…

Customer Question
I cannot open an inDesign...
I cannot open an inDesign cs file that was sent to me. I have inDesign cs5. I have exchanged with this person many times. Today it is telling me I need plug-ins. What do I do?
Submitted: 3 years ago.Category: Software
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Customer reply replied 3 years ago
Both files are cs5
Customer reply replied 3 years ago
Am I still connected? Shall I continue to keep this page open? I am getting no response. -
Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 years ago
I am assuming that you need a phone number to call me. (###) ###-#### ***** don't care whether I get a phone call or a written response - but I would like some type of response. I can't really even tell if we are connected.
Answered in 36 minutes by:
6/15/2015
Software technician: Richard Hall,
 replied 3 years ago
Richard Hall
Category: Software
Satisfied Customers: 249
Experience: Chief Information Officer at Spectrum Contracting Serv.
Verified
Hello, my name is***** should be able to assist you. I can give you a call.I will call you shortly.Thanks,Richard
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Software technician: Richard Hall,
 replied 3 years ago
Per our conversation via telephone and remote session we were able to correct the file and were able to open it.
If you need any further assistance.
Thanks!!!!
Richard
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