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Pete, Computer Expert
Category: Software
Satisfied Customers: 17370
Experience:  CISCO certified computer and networking expert
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I am having a terrible time resolving an issue over an Item

Customer Question

I am having a terrible time resolving an issue over an Item I paid for but did not receive. I went to the resolution center. Opened a case, case #***** eBay insists item was delivered. But my tracking documents on my EBay purchase history clearly shows it was not. How do we fix this?
Submitted: 2 years ago.
Category: Software
Expert:  Pete replied 2 years ago.
I am Pete, and I'll be happy to assist with your question today.
You can appeal eBay's decision within 45 days.
There is usually an "Appeal" button on the website, but you may find it better to telephone customer services and speak to a human being as you have a much greater chance of influencing the decision by getting the full facts across.
Remain calm, give them the facts, and put forward your case.

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