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I need help downgrading from Windows 8.1 to Windows 7. I

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downloaded Windows 7 from windowsdelivery.com...
I need help downgrading from Windows 8.1 to Windows 7. I downloaded Windows 7 from windowsdelivery.com but can not successfully install.
Submitted: 2 years ago.Category: Software
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Answered in 7 minutes by:
6/14/2015
Software technician: John, Software Support Specialist replied 2 years ago
John
John, Software Support Specialist
Category: Software
Satisfied Customers: 5,468
Experience: I have been in this industry for more that 7 years. I do mainly installing, configuring and troubleshooting of software issues.
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Hello my name is***** will be assisting you today. I am sorry to hear that you are having trouble with your PC. I will try my best to help you.
Sir could you please explain the issue you are facing while trying to install windows 7?
Is there any error message when you try to downgrade to windows 7?
Is this windows 7 disc sealed in original pack ?
Sincerely,
John
Note: - To get my reply quickly refresh this page or you can check your email which also shows a notification email. To reply back to me type in the box below and click on reply
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Customer reply replied 2 years ago
Windows 7 was downloaded with an official product key.
Customer reply replied 2 years ago
Would you like to use team viewer to take a look?
Software technician: John, Software Support Specialist replied 2 years ago
Thank you for getting back to me.Could you please answer my other 2 questions too.What sort of installation issue does it show?does it show before the installation starts or during the process?Sincerely,John
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Customer reply replied 2 years ago
During the process.
Software technician: John, Software Support Specialist replied 2 years ago
Thank you for the update.If its showing during the installation process i wont be able to do remote access using team-viewer so could you please explain the installation issue or the error message it shows?
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Customer reply replied 2 years ago
I used the recommended ISO tool to create a virtual drive. I then double click to initiate, I see the windows 7 install window pop up and select install. Then a couple of minutes later a pop window appears,"Windows could not update files. To install Windows close Setup and Restart the installation. Error code: 0x0
Software technician: John, Software Support Specialist replied 2 years ago
Thank you for the details.I am bit confused are you trying to install windows 7 on a virtual machine?Which anti-virus is installed in the PC?
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Customer reply replied 2 years ago
Its a new computer and the Anti Virus has not been set up yet. I used the ISO tool to create a virtual drive which acts like installing CD.
Customer reply replied 2 years ago
Activation guidesImportant!In some rare cases due to activation process restrictions applied by Microsoft to certain hardware configurations the phone activation process might be necessary. If you receive an error message saying that this product key cannot be used with your configuration please proceed with the automated telephone activation procedure as per instructions below:
Customer reply replied 2 years ago
Your DownloadsPlease use the links below to download an ISO file for either 32-bit (x86) or 64-bit versions of Windows Operating System. If you are unsure what version of Windows is better for your setup please take a look at this article.Important! If you can't find the file you've downloaded, you can either look into your browser's settings and see where all the downloaded files are saved into. Or just perform a Windows search for a file by its name.In order to achieve a Multilingual setup please install an English version first and than add the Multilingual Interface Pack provided here.
Customer reply replied 2 years ago
Microsoft Windows Installation GuidesNow you need to download ISO file (ISO file combines all the Windows installation files into a single uncompressed file) and then create an installation DVD or USB flash drive.Below you may find Installation guides for products you purchased.Important!Please install Windows from our ISO file that you may find below on this page in Your Downloads section. Any other Windows installations (e.g. from Windows media disc bought in a shop) may not work with these license codes as media discs from your shop may have some restrictions (region, language, type of hardware etc).
Software technician: John, Software Support Specialist replied 2 years ago
OH OK i got it now, Thank you for clarifying it.virtual disc's wont work well for operating system installation so i suggest you the following.First create a windows 7 install disc. Seconds do a clean windows 7 installation using that disc.If you want i can remote access to your pc and create the windows 7 installation disc for you and give you the instructions how to do a clean install.please let me know.Sincerely,John
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Customer reply replied 2 years ago
yes, please
Software technician: John, Software Support Specialist replied 2 years ago
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=e19fec30-cdab-49f5-b144-8769424d8bd3 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
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Customer reply replied 2 years ago
Hello
Software technician: John, Software Support Specialist replied 2 years ago
Hello sir.will give you the instructions page in here.please click on this http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
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Software technician: John, Software Support Specialist replied 2 years ago
I have restart the PC so that you can start the installation process.please follow my instructions to boot from the USB drive and let me knowSincerely,John
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Software technician: John, Software Support Specialist replied 2 years ago
Sir were you able to boot from the usb drive and initialize the process?
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Software technician: John, Software Support Specialist replied 2 years ago
Sir were you able boot from the usb drive and get the intial installation screen?when did this error screen showed up ?is it after the first restart of the installation process after expanding,installing features etc screen
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Customer reply replied 2 years ago
No not able to boot from USB
Software technician: John, Software Support Specialist replied 2 years ago
Remove the USB drive and see if you can boot to windows 8 normally?
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Customer reply replied 2 years ago
hello
Customer reply replied 2 years ago
I am back on my windows 8 laptop
Customer reply replied 2 years ago
when I remove usb. the same screen comes up
Software technician: John, Software Support Specialist replied 2 years ago
I am confused you said you are back in windows 8 now you are saying you get the same error screen even if the usb is removed
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Software technician: John, Software Support Specialist replied 2 years ago
did you get my previous reply ?
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Customer reply replied 2 years ago
Yes, I removed USB, restart and same screen appears. I can select 8.1 and windows starts normal. I am restoring Windows now. I did get some support from the vendor.
Customer reply replied 2 years ago
could you please send us a screen shot of the error message you are getting?As downgrading is basically a quite complicated process we generally recommend to perform a full installation.I can recommend you two options to keep your files and data:You can make a backup of your data, format the disk, make new installation of Windows 7 and then restore data from your backup. The best way to do this transfer is using Windows Easy Transfer tool. You may find more info here  - http://windows.microsoft.com/en-us/windows7/products/features/windows-easy-transferAnother way that I think is also good for you is creating a new logical partition of your hard drive and install new Windows there. After installation is over you may delete old Windows. Here you may find more info about multiboot installation - http://windows.microsoft.com/en-us/windows/install-multiple-operating-system-multiboot#1TC=windows-7Please write back how you have succeeded!
Customer reply replied 2 years ago
I have not tried yet. Maybe you can help
Software technician: John, Software Support Specialist replied 2 years ago
I am checking it one moment please
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Software technician: John, Software Support Specialist replied 2 years ago
I apologize for the delay in replying back to you.That instruction is best for transferring and upgrading that wont be much help in your case.The installation process mentioned in the link he gave is same as what i gave before the problem we had when you tried to install from the USB drive was that it doesn't seem to have windows file it needed to boot.It is best you get a blank DVD and create bootable windows 7 disc using the windows 7 iso you have.Then you can do the installation like in the instruction page or If you want we can try once again making a bootable USB drive using another tool.Sincerely,John
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Customer reply replied 2 years ago
Ok
Software technician: John, Software Support Specialist replied 2 years ago
I didn't get you sir.OK to get a blank DVD make a windows 7 installation disc or you want to try making bootable usb again using another tool?
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Customer reply replied 2 years ago
He mentioned formatting the hard drive. Would that be the best option?
Software technician: John, Software Support Specialist replied 2 years ago
Yes the purpose of clean installation is formatting all the drives except your recovery partition.In that link i gave it shows Formatting drives and then install windows 7 on the formatted drive.
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Software technician: John, Software Support Specialist replied 2 years ago
I will explain the formatting process.here is the web link again http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.htmlIn step 6 you need to select custom (advanced) installation that showed in the web link.Then in step 7 you can see drive option (advanced) click on it then it will show the drive options like format,delete etc Select the partitions except the recovery partition to format then click on format option below that will format it.Now to install windows 7 select the formatted drive and click on next that will start the installation process on the formatted hard drive.
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Customer reply replied 2 years ago
Sorry, I had to go out of town. What the first step should be?
Software technician: John, Software Support Specialist replied 2 years ago
Hello again sir.Did you make windows 7 installation disc using the iso file?
Sincerely,
John
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Customer reply replied 2 years ago
We did that last time using the usb. Should we do it again?
Software technician: John, Software Support Specialist replied 2 years ago
That didn't work well so i suggested you to get a blank DVD so that we can make a windows 7 installation disc and use that to downgrade.
Sincerely,
John
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Customer reply replied 2 years ago
ok. I bought a DVD. CAN YOU HELP
Software technician: John, Software Support Specialist replied 2 years ago
Do you have the windows 7 ISO file saved in your PC?
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Customer reply replied 2 years ago
yes
Customer reply replied 2 years ago
can you log in?
Software technician: John, Software Support Specialist replied 2 years ago
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=1e9ab5ac-54c6-4487-8706-65da198dad28# that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
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Customer reply replied 2 years ago
Fyi...
I'm available on my mobile device
Software technician: John, Software Support Specialist replied 2 years ago
That is good.will enter the instructions in the PC then continue using mobile
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Customer reply replied 2 years ago
Ok
Software technician: John, Software Support Specialist replied 2 years ago
Did you restart and start the booting process?
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Software technician: John, Software Support Specialist replied 2 years ago
I see try once again also are you using a external DVD/CD drive ?
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Customer reply replied 2 years ago
No, it's internal
Software technician: John, Software Support Specialist replied 2 years ago
Do you get boot device list when pressing F12 when it shows the HP screen?
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Customer reply replied 2 years ago
No, went to this screen
Software technician: John, Software Support Specialist replied 2 years ago
That is strange.Restart and press F10 key repeatedly when you see the HP screen,see if that open BIOS set up and let me know
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Software technician: John, Software Support Specialist replied 2 years ago
Thanks for that screen shot that helped a lot.Disable the secure boot then save the settings in bios then exit and try to boot from the Disc and let me know
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Software technician: John, Software Support Specialist replied 2 years ago
Sir what is the status now.
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Customer reply replied 2 years ago
F12... network boot (screen)
then checking media (screen)
Then Windows 8.1 loads
Software technician: John, Software Support Specialist replied 2 years ago
Please open BIOS and please send me a image of it again
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Software technician: John, Software Support Specialist replied 2 years ago
Go to bios menu again then enable legacy support then save and exit from bios.restart the PC and press F9 key repeatedly when you see the HP screen then select DVD drive and rest is same as before.please try it and let me know
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Software technician: John, Software Support Specialist replied 2 years ago
I apologize for the delay,Thank you for the image.1.Is there any external usb devices connected? For example- External hard drive,Flash drive etc2.Are you able to boot to windows 8 now?3.Can you once again go to BIOS settings screen using F10 key and take a picture so that i can check whether the changes we made are saved.Sincerely,John
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