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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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Pogo i not recognizing my screen name or my psassword

Customer Question

pogo i not recognizing my screen name or my psassword
Submitted: 2 years ago.
Category: Software
Expert:  Jess M. replied 2 years ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Have you tried to recover your account?
Please let me know so that I can help you further.
Best regards,
Jess
Customer: replied 2 years ago.
yes I have it continues to say tthat I have an invalid screen name
Customer: replied 2 years ago.
yes it continues to say that I have an invalid screen name
Expert:  Jess M. replied 2 years ago.
Hi,
Thank you for writing back with that information and I am very sorry about your issues.
Can I remotely access your computer so that I can directly assist you in recovering your Pogo account while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess
Customer: replied 2 years ago.
cannot do that at this time will have to get back to l you later Thanks for your help so far. LT
Expert:  Jess M. replied 2 years ago.
Hi,
Thank you for writing back. Please take your time and let me know when you are back and available so that we can resume.
Best regards,
Jess