How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have adobe export and when I try to convert from pdf to word,

Customer Question

I have adobe export and when I try to convert from pdf to word, I get "an error occurred while trying to access this service." Help!
Submitted: 2 years ago.
Category: Software
Expert:  Martin replied 2 years ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When was the last time it worked properly?
It sounds like you're using the online ExportPDF service to convert your file. Have you tried uploading it directly as opposed to using the Adobe interface?
Here's another page you can use to do the same conversion:
May I start a remote session that way I can take a closer look at the problem and fix it for you directly?
Expert:  Martin replied 2 years ago.
I haven't heard back from you, were you able to try my suggestion?