How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Just having trouble downloading pics into my PC. This is a

Customer Question

Just having trouble downloading pics into my PC. This is a very simple Samsung don't know the make. Right now I have it on Connnectivity; menu reads Bluetooth, Network Selection, USB mode. Please tell me how to set each.
Submitted: 2 years ago.
Category: Software
Expert:  dresteve2000 replied 2 years ago.
Hi, I am A. Stevens here to help with your question!You should be able to access the photos after setting it to USB mode. Then you should be able to browse your photos via USB cable on your computer.
Customer: replied 2 years ago.
Doesn't work with USB on mass storage with or without Bluetooth on. We think the phone is defective. Able to download pics from another phone right away.
Expert:  dresteve2000 replied 2 years ago.
Do you know if your computer recognizes the phone when you attach it ? Does it prompt you for installation of any drivers/software? Dependent on the phone model you may need to install some additional drivers to be able to connect the phone.
Customer: replied 2 years ago.
In the past it has recognized the phone on rare instances, after many tries, and I've been able to download, but now not at all. Don't know the model of this phone without my son being available. We probably just need a new phone.
Expert:  dresteve2000 replied 2 years ago.
Yes, a new phone might be the best option. Most new phones today are able to connect to your computer without any extra software.