How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I just installed Lightroom 6 onto my Windows laptop. The message

Customer Question

I just installed Lightroom 6 onto my Windows laptop. The message that appears after launching Lightroom is Click on Import to begin. However, I do not see Import anywhere on the screen.
Submitted: 2 years ago.
Category: Software
Expert:  Jess M. replied 2 years ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows Vista, 7 or 8 laptop?
Can I remotely access your computer so that I can fix this problem for you while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($10.99) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Customer: replied 2 years ago.
Please terminate work on this. Thank you.
Expert:  Jess M. replied 2 years ago.
Thank you for writing back. I believe you have resolved your issues already and I am glad you did. If you need assistance in the future, please let me know. I will be happy to help you.
Thank you for using our service.
Best regards,