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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 616
Experience:  Computer Software Support specialist for more that 10 years
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Hey! My play button no longer works in premiere element 13.

Customer Question

Hey! My play button no longer works in premiere element 13. In face none of the video motion buttons work. And even when I'm highlighting and attempting to play a video clip, the screen turns black, and then ultimately the program will force me to shut down. I have un installed and reinstalled many times. I even reset my computer.
Submitted: 2 years ago.
Category: Software
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
when was it working fine the last time?
what operating system you have on the computer.