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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 622
Experience:  Computer Software Support specialist for more that 10 years
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Can not launch acrobat pro in windows 8.1 have tried removing

Customer Question

can not launch acrobat pro in windows 8.1 have tried removing all acrobat products and downloading pro but still will not launch after download. Even tried restoring computer to earlier date when pro worked, but still can not get program to launch. I'm so frustrated as I need acrobat to complete my work. Any suggestions?
Submitted: 2 years ago.
Category: Software
Customer: replied 2 years ago.
I have tried every suggestion on acrobat website, and every suggestion on google, but nothing seems to work.
Expert:  Jason Jones replied 2 years ago.
Hello,My name is Jason. I look forward to helping you today. May I ask what happens when you attempt to open the program?Thank you,Jason
Customer: replied 2 years ago.
nothing, blue circle spins and disappears
Expert:  Jason Jones replied 2 years ago.
Thank you for the update.May I start a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.