How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cris Your Own Question
Cris, Computer Support Specialist
Category: Software
Satisfied Customers: 6372
Experience:  I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
Type Your Software Question Here...
Cris is online now
A new question is answered every 9 seconds

I purchased Kaspersky Internet Security on line and have checked

This answer was rated:

I purchased Kaspersky Internet Security on line and have checked the bank account to verify the money has been taken out of the account but I have not received an activation code or any other info from Kaspersky. When I purchased the product they said I would receive an email but to date have not. I purchased the product 2 days ago.
Please help me.

Thanks for using to ask your question, I am Cris.

Did you check your junk folder to see if perhaps the email was there?
Customer: replied 4 years ago.


If the email was not received the first time, three days later the message will be sent to the same e-mail address once again.

You can send a email to [email protected] and let them know you have not received your confirmation email. Give them your Full Name date of purchase, which product.

Please let me know if you have any further questions. Reply back to me BEFORE selecting any negative rating. I will answer your follow ups.
Cris and 5 other Software Specialists are ready to help you