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The system indicates that you're offline, so I'll save this session. When you join this session, please enter a message. This triggers an email indicating that you're online. Please allow up to 8 minutes for me to receive the email -- I will return as quickly as possible.
(note 05:20 13-Jun-2013 - No chat 10 min; save & wait pending customer joining session)
Why did you people debit my credit card? I never got an answer to my question on the password XXXXX my laptop. Every time I went on line for an answer I never got to
talk to Dr Klahn. Your service is very poor. Please credit my credit card immediately.
Thank you for your reply. Since you never joined the session to discuss the problem, it was not possible to give an answer.
When a billing question is raised, I am required to transfer your question to Customer Service. I'll do this immediately.
I tried to join the session about 6 times and waited fort up to 20 minutes each time and never got an answer.
(note 08:18 19-Jun-2013 -- No response 6 days. Transfer to Customer Service.)