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Shefin
Shefin, Software Support Specialist
Category: Software
Satisfied Customers: 5344
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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I recieved error 3039,65559 on my norton software and it said

This answer was rated:

I recieved error 3039,65559 on my norton software and it said to download retrieveal and removal tool, but I don't know if it is a hoax or not.

Shefin :

Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.

Shefin :

Please let me know when you are ready.

Customer:

Ready

Shefin :

May I know the Norton version that you are using?

Customer:

I am checking for it

Shefin :

Okay.

Customer:

It says Norton Internet Security

Shefin :

Is it 2012?

Customer:

Where would I find that?

Shefin :

Are you getting the error while trying to open the product?

Customer:

No while opening the internet browser

Shefin :

Please wait a minute.

Customer:

ok

Shefin :

Are you using any Norton product?

Customer:

Yes it is called Norton Internet Security

Shefin :

The issue is with the Norton product.

Shefin :

You have to uninstall and reinstall the printer in order to resolve the issue.

Shefin :

Do you have the program disc or the product key?

Customer:

ok so it is safe to follow the error message?

Shefin :

Yes.

Customer:

I have the progaram and product key, I was just concerned since it came up in the internet brown

Customer:

browser that it may be unsafe

Shefin :

Download and run the removal tool to uninstall the product.

Shefin :

No.

Shefin :

If you have the product key, download and install the trial version after uninstalling the product.

Customer:

great thanks

Shefin :

Then, activate it using the product key.

Shefin :

If the response was helpful, please remember to RATE my service with 3-5 STARS OR a Smiley face.

Customer:

ok thanks

Shefin and 7 other Software Specialists are ready to help you