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Erik B.
Erik B., Support Specialist
Category: Software
Satisfied Customers: 4614
Experience:  10+ years supporting numerous software packages.
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I get this message, There is a problem with Adobe Acrobat reader

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I get this message, There is a problem with Adobe Acrobat reader If it is running please exit and try again error message 6:6. The document will not open and nothing is running.
Hi and thanks for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you!

Is this on Windows or a Mac?
Customer: replied 5 years ago.
Windows 7
OK great; did the error just start today?
Customer: replied 5 years ago.
No, a couple of weeks ago, I just let it pass but now I need to open some PDF files that are sent to me.
OK let's try uninstalling Adobe Reader and then reinstalling it. That will hopefully fix the problem. Here is what to do:

  1. Hold down the Windows key on your keyboard and press the R key.
  2. In the Run window that appears, type appwiz.cpl and click OK. This will open the Programs and Features window.
  3. Highlight the Adobe Reader entry and click Uninstall.
  4. Go through the short uninstall wizard.
  5. When complete, CLICK HERE to download the latest version of Adobe Reader (10.1.3).
  6. Choose to Save the download when prompted.
  7. When the download completes, run the file and complete the install wizard.




After completing those steps, can you open the PDFs?

Customer: replied 5 years ago.
Done deal my friend. It's all good. Thanks so much
Glad I could help! If you don't mind, please take a moment to rate my service on the next page by clicking the appropriate face icon and then clicking submit.

Thanks again for choosing Just Answer and enjoy the rest of the weekend!
Erik B. and other Software Specialists are ready to help you
Customer: replied 5 years ago.
Outstanding work, well worth it.
Thank you so much!