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I tried to update my BIOS on a Gigabyte GA-Z68AP-D3 motherboard.

Customer Question
Now it makes it past...
I tried to update my BIOS on a Gigabyte GA-Z68AP-D3 motherboard. Now it makes it past the Splash screen, but Windows 7 won't boot up.
Submitted: 5 years ago.Category: Software
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Answered in 15 minutes by:
3/24/2012
Software technician: fbox, Computer Enthusiast replied 5 years ago
fbox
fbox, Computer Enthusiast
Category: Software
Satisfied Customers: 970
Experience: Experienced in using and troubleshooting software
Verified

fbox :

Hi my name is XXXXX XXXXX I am here to assist you.

fbox :

Does it make it to ythe windows loading screen at all

fbox :

Have you checked your boot order in the bios to ensure it is still using your hdd as the primary boot drive

Customer:

The windows moving bar comes up for just a few seconds, then it blues screens very briefly, then goies into a windows recovery screen.

Customer:

Yes, boot oder is good

fbox :

Ok have you tried letting it do the windows repair

Customer:

I a boot cd, which works, and also made a an image which it will access

fbox :

Not sure why a bios update would do that

Customer:

yes, tried windows repair several times, to no avail

fbox :

Any errors its saying

Customer:

restored the image once also, it seemed to restore ok, but same result

Customer:

one sec

Customer:

ok, startup repair running again

fbox :

Did you flash it from windows

Customer:

yes, used the Gigabyte @BIOS utility, which runs from windows

Customer:

first time

Customer:

then after it wouldn't boot, downloaded file again and reflashed it from flash drive

Customer:

startup repair still trying

fbox :

Your flash of the firmware of the bios is fone or you wouldnt even get it to boot

fbox :

fine

fbox :

Have you tried getting it to go to safe mode or anything like that by pressing the f8 key or it wont take

Customer:

that works for me also, but pretty coincidental that another prob would crop up at the same time?

fbox :

Its as if windows is not being detected on the drive properly.

fbox :

The windows repair are you getting there using the boot cd

fbox :

or does it go there automatically

Customer:

auto

fbox :

OK well that is a good sign

Customer:

it's still trying

fbox :

which repair window is it going to the one where it starts doing a repair telliung you to wait and a white bar going across the bottom

fbox :

still a dos window though

fbox :

sorry keep typing to fast

Customer:

there is a windows desktop type screen with a large grey box

Customer:

blue miving bar moving to indicate it it working

Customer:

finger problem here alos, lol

fbox :

Its ok

fbox :

OK that is the repair window

fbox :

how long have you waited for this

fbox :

in past

Customer:

15 minutes or more

Customer:

a few times it has only stayed in this window for a few minutes then given me a message

Customer:

windows unable to repair

Customer:

here it is again

fbox :

That might not be sufficent especially if you have a large drive, but I would ask if you can get it to go to safemode

Customer:

startup repair cnnot repair this computer automatically

Customer:

send or don't send info to MSS

Customer:

prob details

Customer:

some version numbers

Customer:

prob sig 03 is unknown

Customer:

4 is 21200229

Customer:

5 is autoFailover

Customer:

6 is 4

Customer:

7 is BadDriver

Customer:

os version number

Customer:

Locale ID 1033

Customer:

that's it

fbox :

OK let me look at this closer while I do that just for kicks try and get into safe mode, you know how right

fbox :

this is before the windows starts oading

fbox :

loading

Customer:

been awhile- f10?

fbox :

NO

fbox :

Restart computer--> the second the computer gets to its first startup screen(not the windows loading screen that is to late) start tapping the F8 key until you see a new screen that asks which mode to start windows in. Use keyboard to select safe mode and then hit enter.

Customer:

sec

fbox :

This will sometimes kick start the bad drivers as it has to reload them

Customer:

it's trying

Customer:

nope

Customer:

it scrolled a bunch of filenames (DOS window it looked like) then rebooted

Customer:

in windows error recovery screen again

fbox :

Yeah that is how safe mode starts up

fbox :

but wouldnt go to windows

Customer:

ah

Customer:

right

fbox :

were gonna need to try and get a system retore point up

fbox :

you said you tried a system restore point already or an old image restore off a disk

Customer:

well, I did an image restore

Customer:

no change

fbox :

Did it say it had completed properly

fbox :

let me look into these errors some more

fbox :

go back to that f8 menu and this time select

fbox :

last known goood configuration

Customer:

Not sure, I was out of room, it had rebooted and was sitting here at error recovery screen

Customer:

it took over an hour

Customer:

sec

fbox :

ok

Customer:

same thing

Customer:

made it into the options window, selected last known, same prob

fbox :

give me a sec gotta pull up some stuff here

Customer:

k

fbox :

do you get the reapir computer option at top in the f8 menu

Customer:

let me see

fbox :

if so select it then your account if it asks

Customer:

first option is repair your computer

fbox :

yup

fbox :

it should take you to a windows like screen and ask for your log in if yours was only one then will take you to a repair option screen

fbox :

thats if your accounts are still intact

Customer:

there now

Customer:

show my account

Customer:

s

fbox :

ok log into it to get to repair options

Customer:

click ok?

Customer:

there

fbox :

after selecting your account yes

fbox :

ok hold on trying to figure out which may be our best option still looking into that error sigs of yours I know a few off the back of my head but not all

Customer:

k

fbox :

OK go to the command prompt option

Customer:

ok

Customer:

X:\windows\system32

fbox :

OK try this command

fbox :

RebuildBcd

Customer:

not recognized

fbox :

hold on

fbox :

Chkdsk /R X:

fbox :

try that its a bad driver most likly the video driver

fbox :

and windows is hanging on it

Customer:

can not run disk checking on this volume because it is writre protected

fbox :

your disk wasnt labled x before right

Customer:

no idea

Customer:

I don't think so

fbox :

normally its c

Customer:

I enterred cd c:, but no dice, still on X:

fbox :

thats the driver it lost(to your drive which is wierd

fbox :

it may need driver enforcement disabled hold on

Customer:

k

fbox :

I have to step away for about ten can you wait for just a minute or ten you know

Customer:

sure thing

fbox :

will be right baqck have an idea need to find something

fbox :

Ok sorry about that

Customer:

no prob

fbox :

Here lets get the exact blue screen on the machine then we can get back to this later

fbox :

to do that type exit

fbox :

then go back to the f8 menu

fbox :

disable auto restart on failure

fbox :

is the option I want you to select then tell it to start windows normally

Customer:

ok, there

Customer:

ok, blue screen

Customer:

a problem has been detected...

Customer:

if this is the first time...

Customer:

check for vruses...

Customer:

run chkdsk /f

fbox :

what is the bsod code it gives

fbox :

thats all

Customer:

*** stop: 0x0000007b

Customer:

(0xFFFFF880009A97E8,

Customer:

)xFFFFFFFFC0000034,

Customer:

0x0000000000000000,

Customer:

0x00000000000000000)

Customer:

end

fbox :

OK hold on im trying to find the manufacturer of your harddrive so can you go to your bios and tell me what it has listed for your drive or follow the directions innthis link

fbox :

http://www.carrona.org/hddiag.html

fbox :

dont need to go inside comp go to step 2

fbox :

you can get drive info from the bios as long as its showing properly

fbox :

'

Customer:

1 Tb Seagte baracuda

fbox :

ok download this and put it on a disk as an iso you know howe to do that

fbox :

http://www.seagate.com/staticfiles/support/seatools/SeaToolsDOS223ALL.ISO

Customer:

usb drive ok?

fbox :

yup that be fine just make sure you have the option enabled in the boot order in bios

fbox :

you know to boot from usb devices

fbox :

this will test your drive(drive is fine) and then reinstall anydrivers needed to the drive for recognition

fbox :

shouldnt be showing as x drive

Customer:

first time've ever seen that

Customer:

do the QFlash?

Customer:

oops wrong window

fbox :

plus error indictes windows sees the drive but cant get proper permissions from it which means driver isnt recognized that is on it for it

Customer:

ok, download seatools?
put on flash drive

fbox :

boot from it

fbox :

make sure no other iso images or anything else on flash drive

fbox :

sorry bout that

Customer:

need to be in root?

Customer:

it is now, lol

fbox :

just thinking it may not boot from the flash drive as you need to load it onto it as an iso image not just an iso file

fbox :

well see

Customer:

trying now

Customer:

oops, startup repair window

Customer:

how to do ISO image?

fbox :

did it ever ask you to boot from device press a key

Customer:

ok, I have ISO Recorder V3 downloaded

Customer:

no it didn't

Customer:

I had put the USB FDD as first boot drive

Customer:

uhm, maybe that was USB 3.0 slot

Customer:

may have to try different USB slot?

Customer:

not native on 3.0...

fbox :

No its ok we need to make the iso an actual boot image on the flash drive

fbox :

on the machine your using download this microsoft tool the install and run it

fbox :

choose the image you downloaded and put it on the drive

fbox :

here is the link

fbox :

its a microsoft tool for usb to dvd kind of will make the flash drive iso image bootable that you put on it

Customer:

ok, have file

Customer:

uhm, this machine is Vista...

Customer:

make a difference?

fbox :

really

Customer:

looks to be running ok

fbox :

ohh i though you meant the actual one that is messed up

fbox :

shouldnt matter

fbox :

for that program

fbox :

once installed have it put that iso you downloaded onto the flash drive

Customer:

omg, tells me is is not a valid ISO file, lol

fbox :

hold on

Customer:

even though extension is ISO

fbox :

IM sorry iman idiot you can delete that program(uninstall it)

Customer:

I know that feeling, lol

fbox :

that is for making a bootable windows 7 flashdrive for installing windows

fbox :

looking at wrong notes

fbox :

ok we need something that will recognize a flash drive hold on

Customer:

I can write a CD if that works better

fbox :

it would but hold on there may be some easier options

fbox :

I feel it may be the ooptions set in your bios for your drive can you go to your vios and tell me what it has listed for the type of drive setup

fbox :

god im trying to remember exactly where it would be is different on all bios's

Customer:

sec

Customer:

ok, IDE channel 0 master = auto

Customer:

access mode is auto also

fbox :

ok press enter

Customer:

yea

Customer:

options on mode are CHS, LBA, Large and auto

fbox :

on that what options it hav efor the drive

fbox :

is it a IDE drive

Customer:

uhm, had thought SATA

Customer:

all these categories are labeled IDE Channel 0 Master, slave, etc.

Customer:

0 master and slave

Customer:

1 same

Customer:

2 master, that's the CD (ATAPI)

Customer:

s master

fbox :

hold on

fbox :

call

Customer:

s=3

Customer:

k

Customer:

this is a SATA drive, blue cable, not the old flat ones

Customer:

on the page where it lists the drives it shows this one as [ST1000DM003-9YN162]

Customer:

In the Integrated Peripherals page the PCH SATA Control Mode is set to IDE

Customer:

The Item Help area shows this as Enable SATA as IDE Function

Customer:

2 other options- RAID(XHD)- Enable SATA as raid xhd function

Customer:

last is AHCI- Enable SATA as AHCI Function

fbox :

OK really apologize about that

fbox :

have a business call

fbox :

had

Customer:

no prob

Customer:

researching, lol

fbox :

Yes can you change the sata mode to ahci please for windows 7

fbox :

this usually helps IDE mode works fione to but lets just see for troubleshooting

Customer:

done

fbox :

the problem is the bios sees the drive but when it loads windows off the boot partition windows freaks with a cant detect drive error because of the driver it needs to run it

fbox :

it could be the mode its in

fbox :

it was set to ide correct before

Customer:

yes

fbox :

OK hit f10 to save changes and let it restart

fbox :

press f8

fbox :

to go back to that menu

fbox :

try start windows normally

Customer:

acting different

Customer:

rebooting now

Customer:

ach

Customer:

back to error recovery window

Customer:

trying repair

Customer:

error recovery not successful

Customer:

quick this time

fbox :

its gonna do that since there is an error log that pushes this after a bad startup

fbox :

really what it say samething

Customer:

details appear to be the same

fbox :

OK do this for me

Customer:

autofailover

Customer:

badDriver

fbox :

use the f8 menu to go back to the repair console

fbox :

where the options are

Customer:

k

fbox :

then select command prompt again.

Customer:

ok, there

Customer:

have prompt

Customer:

shows C: this time

Customer:

!

fbox :

Oh that is really good

Customer:

a small glimmer of progress, lol

fbox :

ok lets try a checkdisk

fbox :

I think the problem may be a little deeper but that is a good sign

fbox :

I think when you upgraded the bios the hdd needed a driver firmware update to to match the new bios

fbox :

May not be the case though

fbox :

ok try this command

fbox :

Chkdsk /f /r

Customer:

no probs

fbox :

it said that immediately

fbox :

just do chkdsk

Customer:

can not run because volume is in use by another process'

fbox :

just type Chkdsk

fbox :

my fault your not in windows

Customer:

chkdsk wiothout parameters runs ok

Customer:

no probs

fbox :

yeah the parameters were for in windows

fbox :

tell me when it finishes

Customer:

done now

fbox :

nothing wrong

Customer:

found no problems

fbox :

hmmm

Customer:

kicking self for updating BIOS...

fbox :

Bios updates are necessary most the time there beneficial

Customer:

yea, sigh, gonna have to be pretyy major next time, lol

Customer:

This is an Ibuypower machine

fbox :

So custom rig

fbox :

thats fine

Customer:

I suspect something about the way the components they used required a tweak somewhere?

fbox :

lets try safemode again see what happens

Customer:

k

fbox :

yes we may need to download the firmware for your drive and install it

fbox :

I mean the driver

Customer:

interesting, I exited out of dos wiondow and it shows a blank screen with safe mode in each corner

fbox :

?

fbox :

shouldnt have went straight there.

fbox :

press ctrl + shift + esc

Customer:

done, task manager starts up ok

fbox :

windows logo key

fbox :

+r

Customer:

with ctrl-alt-del

fbox :

what happens you get to the main screen

fbox :

or did it restart

Customer:

can not get main screen, just Task Manager

Customer:

will reboot

fbox :

ok lets restart the machine that is the back ground of the repair console as it loads a half way safe mode

fbox :

now use f8 to try and get in safe mode

fbox :

want to avoid the windows repair if we can

fbox :

the auto one

Customer:

up in safe mode!

fbox :

but it may actually work now

fbox :

sometimes after changing a bios setting you gotta let it kick in a few times before windows realizes the change

Customer:

ahh, true

Customer:

try a regular boot?

fbox :

ok so safe mode is good?

fbox :

yes

fbox :

shouldnt do any of that repair stuff unless the restore point is messed up

Customer:

made it past the crash point...

fbox :

If you ever have to reset your bios to factory defaults for something remember to switch the sata mode to achi

Customer:

yea, lol

Customer:

writing down in manual

Customer:

we have desktop

fbox :

the update probably enforced the new protocals for the hdd sata management

fbox :

and windows no longer was able to recognize the driver it needed to run it

fbox :

sorry it took me so long to realize this

Customer:

omg, I'm just happy to have it back up

Customer:

Thank you so much

fbox :

I agree im happy with you

Customer:

how do you get paid?

fbox :

click the green accept button on your screen

fbox :

you already made the deposit

Customer:

it says $38 but I would like to kick that a bit, will I have that option?

fbox :

so accepting will pay me

fbox :

yes after you hit accept it will ask if you want to tip

Customer:

ah, very cool

Customer:

fbox, thanks so much, yhis can be a real pain online I'm sure

fbox :

im user expert fbox if you ever need help just request me or post my name in your reply

fbox :

it can as we cant see what you see but you were actually real good and patient

Customer:

I will, thanks again!

fbox :

thank you.

Customer:

Well, I've been on the other end too, lol

Customer:

different subject matter

Customer:

with firefighters and Hazmat teamswhen they have problems

fbox :

ahhh that could be a pain I bet

Customer:

oh yea, you mess up and it could get dicey...

fbox
fbox, Computer Enthusiast
Category: Software
Satisfied Customers: 970
Experience: Experienced in using and troubleshooting software
Verified
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fbox
fbox, Computer Enthusiast
Category: Software
Satisfied Customers: 970
970 Satisfied Customers
Experience: Experienced in using and troubleshooting software

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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