I am blocked by direct express comerica bank FROM MY SSI.

Question

I am blocked by direct express comerica bank FROM MY SSI

Accountant's Assistant: The Social Security Expert can help with that. Just a
few quick questions to understand your situation better. What is your current
age and retirement age?

HURRY I NEED MY SSI AND HAVE HAD PROBLEMS WITH DIRECT EXPRESS AND GOT A NEW
DEBIT CARD A FEW DAYS AGO FROM THEM, NOW THEY ARE SAYING THAT MT DEBIT CARD
NUMBER IS ***** AND I USED IT FINE UNTIL LAST COUPLE OF DAYS. PLEASE HELP ME,
DIRECT EXPRESS KEEPS SAYING I AM WRONG BUT IT IS THAT BANK THAT STOLE $298 AND
MORE TO MAKE IT $318.00. WHEN I SHOWED PROOF FROM GA POWER AND THEIR BANK THE
ADDED IT TO MY SSI AGAIN AFTER WITHDRAWING IT FROM MY SSI DEPOSIT.

Accountant's Assistant: How long have you been receiving social security? Have
you worked in the last 10 years?

4 SINCE MY HUSBAND LEFT ME HIS SSI IN 2018

Accountant's Assistant: Are there other sources of income at this time?

NO

Accountant's Assistant: Is there anything else the Social Security Expert should
know before I connect you? Rest assured that they'll be able to help you.

I NEED TO KNOW HE OR SHE IS NOT A HACKER. WITHOUT PROOF HOW CAN I ALLOW ALL MY
INFO GIVEN TO THEM ON MY COMPUTER.

ALEX O · Accepted Answer

Hi there, welcome to JustAnswer. My name is ***** ***** CPA licensed
inMassachusetts.

Happy to help you get your question resolved. I'm reviewing your question now…

As I review your question, please note that our system is built on answering
one-off questions and is not entirely based on dialogue.

I’ll do my best to answer your initial question and ANY questions related to
that original question…

If you have additional unrelated questions after the initial is answered, you
can always request me by using my profile link below.

https://www.justanswer.com/finance/expert-alexocpa/
[//www.justanswer.com/finance/expert-alexocpa/]

Please hold on, I am reviewing your question now and will type the appropriate
answer right away

I understand this situation can be incredibly stressful, and I empathize with
what you're going through. I'll do my best to guide you on what to do next.

1. Contact Direct Express: If you haven't already done so, please contact
    Direct Express directly at their customer service number, which should be
    listed on the back of your card. Explain the situation and ask for an
    explanation or a resolution.

2. File a Complaint: If your attempts to resolve the issue with Direct Express
    are unsuccessful, you can escalate your case by filing a complaint. You may
    file a complaint with the Consumer Financial Protection Bureau (CFPB) online
    at https://www.consumerfinance.gov/complaint/
    [https://www.consumerfinance.gov/complaint/] or over the phone at(###)
    ###-####

3. Report to Social Security Administration (SSA): You should also report your
    case to the Social Security Administration. Their national customer service
    line is 1-***-***-****. They may provide guidance on the situation and
    potentially assist in resolving it.

4. Document Everything: Keep a detailed record of all communications and
    transactions involving this issue. These documents could serve as evidence
    if you need to file a formal complaint or take legal action.

5. Change of Deposit Method: If necessary, consider changing the method of your
    SSI deposit. You can switch to a different bank or credit union account, or
    if you prefer, to a paper check. You can make this change by contacting the
    SSA directly.

Remember, always ensure any communication you have regarding your financial and
personal information is secure and with verified entities to avoid potential
scams or fraud.

For your peace of mind, I want to assure you that your information remains
private and secure during our conversation. We are committed to your privacy and
we use strict security measures to protect your data. However, we recommend not
to share any sensitive information like your Social Security Number, bank
account number, or other personal data on any platform you don't fully trust.

I hope this helps you in navigating your way through this challenging situation.
Please stay persistent, and don't hesitate to seek assistance from local
authorities if needed.

References:

1. Direct Express: https://www.usdirectexpress.com/
    [https://www.usdirectexpress.com/]
 2. CFPB Complaint: https://www.consumerfinance.gov/complaint/
    [https://www.consumerfinance.gov/complaint/]
 3. SSA Customer Service: https://www.ssa.gov/agency/contact/phone.html
    [https://www.ssa.gov/agency/contact/phone.html]