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I am trying to log in to my account but it does not

Customer Question
I am trying to...

I am trying to log in to my account but it does not recognize user name and/or password. When I enter my info to get password ***** to change it, it says"can't verify information"

Accountant's Assistant: The Retirement Accountant will know how to help. Please tell me more, so we can help you best.

What do you want to know?

Accountant's Assistant: Is there anything else the Retirement Accountant should be aware of?

NO. I just can;t log in and when I ask for password ***** to change it says "can't verify information"

Submitted: 8 months ago.Category: Social Security
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Answered in 49 minutes by:
12/14/2017
Social Security Expert: Barbara, Enrolled Agent replied 8 months ago
Barbara
Barbara, Enrolled Agent
Category: Social Security
Satisfied Customers: 6,688
Experience: 20+ years of experience in tax preparation; 30+ years of experience as a real estate/corporate paralegal.
Verified

Welcome to Just Answer. My name is ***** ***** I will be happy to assist you.

If you are having difficulty logging on to your Social Security account, you will have to call Social Security.

The number is ***** The hours of operation are 7:00 am to 7:00 pm, Monday through Friday.

Please let me know if I can assist you further.

Thank you and best regards,

Barb

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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