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I didn't receive my Social Security direct deposit. What do…

Customer Question
I didn't receive my...

I didn't receive my Social Security direct deposit. What do I do?

Accountant's Assistant: The Retirement Accountant will know how to help. Please tell me more, so we can help you best.

My name is***** My checking account was compromised mon 9-22-17. I had to setup a new account. I contacted SSA and changed the account number for direct deposit. However, I didn't receive it.

Accountant's Assistant: Is there anything else the Retirement Accountant should be aware of?

I don't think so. I can give the account number at US Bank. And my Social Security number?

Submitted: 8 months ago.Category: Social Security
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Answered in 1 hour by:
11/15/2017
Social Security Expert: Barbara, Enrolled Agent replied 8 months ago
Barbara
Barbara, Enrolled Agent
Category: Social Security
Satisfied Customers: 6,393
Experience: 20+ years of experience in tax preparation; 30+ years of experience as a real estate/corporate paralegal.
Verified

Welcome to Just Answer. My name is ***** ***** I will be happy to assist you.

Just Answer is not associated with Social Security so we do not have access to your personal information.

Even though you changed your direct deposit information with SSA, they recommend that you do not close your "old" account until you receive a payment in your "new" account.

My best advice would be to contact your bank to find out if they rejected the payment from SSA. Your bank should be able to assist you in changing the account information.

Please let me know if I can assist you further.

Thank you and best regards,

Barb

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Customer reply replied 8 months ago
I have contacted both the bank and the SSA. They will both get back to me later.
Social Security Expert: Barbara, Enrolled Agent replied 8 months ago

Perfect!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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