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Ask Dr. Fiona Chen Your Own Question
Dr. Fiona Chen
Dr. Fiona Chen, Certified Public Accountant (CPA)
Category: Social Security
Satisfied Customers: 482
Experience:  Former IRS Revenue Agent
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I cant get into my ss account, i have a ss online service

Customer Question

i cant get into my ss account
JA: The Retirement Accountant will know how to help. Please tell me more, so we can help you best.
Customer: i have a ss online service that does not let me access they say my user name and password ***** *****
JA: Is there anything else important you think the Retirement Accountant should know?
Customer: need help
Submitted: 8 months ago.
Category: Social Security
Expert:  Dr. Fiona Chen replied 8 months ago.

Dear Customer,

Sometimes, the SSA website is taken down for maintenance. As many other website accounts, there are times we cannot get in for user name and password ***** Repeated attempts can cause the account to be locked further. If the website allows us to request user name and password ***** send to us, we can try so. But security questions can be tricky sometimes.

The SSA website states as follows for its website, on-line account issues.

If you need immediate assistance:

You may call us Monday through Friday: 7:00AM - 7:00PM at:




Fiona Chen, MPA, Ph.D., CPA, ABV, CFF, CITP