I'm Doug, and I'm sorry to hear of the confusion. My goal is to provide you with excellent service today.
So long as you have not received an early retirement benefit for at least 12 months, you are free to cancel your retirement application at any time. The only caveat is that you must pay back to social security all benefits that they paid to you up to the point that you cancel.
So, for example, if you think that you may want to retire and collect social security beginning in January, 2017---which would make your first benefit deposit in February (social security pays a month in arrears)---if you applied today to get that set up and then in December changed your mind and want to continue to work earning more than $15,720 per year, then you may notify social security that you are cancelling your application. No benefits will be disbursed and you will be able to start again at a future date and still earn the increases in benefits that come with waiting until full retirement age to apply for your retirement.
You may reply back to me using the Reply link and I will be happy to continue to assist you until I am able to address your concerns, to your satisfaction.
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I wish you and yours the best in 2016,