I'm Doug, and I'm sorry to hear of the confusion. My goal is to provide you with excellent service today.
If you are not presently remarried, and you were married for more than 10 years to your ex, then you would be eligible for an ex-spouse
retirement benefit if that benefit would be higher than the one you receive on your own lifetime earnings.
50% is the most you can receive, but it can be less if you were under full retirement age when you first applied for your own benefit, or if you haven't applied for any benefit yet, and you apply for the ex-spouse benefit before age 66---the benefit will be less than the full 50%.
If you will tell me if you collect social security now, and if so what age you began to collect it and how old you are now, I can estimate the percentage of the ex-spouse benefit you will qualify for.
You may reply back to me using the Reply link and I will be happy to continue to assist you until I am able to address your concerns, to your satisfaction.
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I wish you and yours the best in 2015,