I am locked out of my iphone 13 and have been sent thisd…

I’m sorry that you’re experiencing this issue with your iCloud. Apple takes privacy and security very seriously and only will help when you provide enough detailed and accurate information to prove that you are the real owner. Please do your best to provide the most accurate answers below. That's the only way to prove that you are a rightful owner.

Option 1:

If you still have access your device you can try the following steps below.

1. Go to Settings.
2. Tap your name > Password & Security > Change Password.
3. If you're signed into iCloud and have a passcode enabled, you'll be prompted to enter the passcode for your device.
4. Follow the onscreen steps to update your password.

If the above steps are not possible, please proceed with the two options below.

Option 2:

• If you forgot your Apple ID/iCloud email you can look up your Apple ID by entering the full name and email address associated with your Apple ID using this link: https://iforgot.apple.com/appleid#!§ion=appleid
• If you forgot your password, you can use this link to reset it: https://iforgot.apple.com/password/verify/appleid

Option 3:

• Another option is to talk to Apple now to start this process - https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

At this time we only have the outlined steps above to address this matter. Please understand I am here to provide help based on the information you provided and my years of experience repairing electronics. Most important, I am still here happy to help you.

I’m sorry that you’re experiencing this issue with your Apple device. To get started, we have a few options below to get this resolved. It’s a quick and easy process that I listed step by step. Don’t worry, we’ll have you up and running in no time!

Option 1: Power reset of the device:

The best option will be to try power cycle of the device to see if the software is the issue:

1. Turn off and of using the power button.
2. Wait at least 5 minutes.
3. Turn it back on.

If a simple power supply reboot didn’t address it I would recommend proceeding to option 2 below:

Option 2: You will need to reset the device to factory settings:

Simultaneously press and hold the top button and either volume button, then drag the slider. After this process has been completed please proceed with options below.

We will need to reset the device and this will require you to connect your device to a computer and do a system restore through Apple Finder or iTunes.

• Thie will erase your data and your files should still be backed up to iCloud if this option was enabled. More information about this process can be found here: https://support.apple.com/en-us/HT211078

If you still can't get the device reset a technician service request must be made by Apple or your carrier of choice. To contact a live person with Apple customer service you can find this information here: https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362