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Password protect keeps coming up on phone screen can not
password protect keeps coming up on phone screen can not clear it with my code it is being a pain in the arse … read more
Expert
Expert
My iPhone was disabled. I am quite far from an iStore and
Hi, my iPhone was disabled. I am quite far from an iStore and need to get the phone working again. I do not know what the code is that I have to put in … read more
Expert
Expert
My husbands iPhone is disabled because he can't remember his
my husbands iPhone is disabled because he can't remember his pass code … read more
Expert
Expert
My iphone is disabled. One evening my girlfriend was looking
One evening my girlfriend was looking at my pictures and then laid my phone down. When she next wanted to pick up her phone she picked up mine by mistake. She entered over and over her pass code to her phone. Naturally my phone did not recognize her pass code nor did it recognize my face. Now it is disabled. I went to AT&T and they can't fix it. I was told that all or most of the Apple retail stores are closed because of the Covid 19 virus and I live in Venice, Florida. Please help for I am disabled without my phone. … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
19,984 satisfied customers
Although I put in my code, the phone doesn't recognize it
Second opinion] Although I put in my code, the phone doesn't recognize it for some reason. Now, My phone is disabled. … read more
Expert
Expert
I recently put fingerprint security on my iPhone. Now my
I recently put fingerprint security on my iPhone. Now my phone will not recognize my finger print. Therefor I cannot install new apps on my phone. What do I do? … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
19,984 satisfied customers
I purchased a new iPhone about a year ago. When we were
I purchased a new iPhone about a year ago. When we were setting up the new phone in the store it simply refused to accept my index fingerprint. I can enter it with a numeric code. But I can't download… read more
Ashik
Ashik
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My phone was stolen i would like to turn it off. I dont no
I dont no all i have is the box it came in with the imei … read more
Ashik
Ashik
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My iPhone: With a new upgrade in ios, I am again required to
With a new upgrade in ios, I am again required to establish a password. There seems to be a fingerprint option but I don't see a way to activate this. I do NOT want an alpha or a numeric password. How do I proceed? … read more
Benjie
Benjie
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Bachelor's Degree
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First thing is, I was getting a notification that my Iphone
First thing is, I was getting a notification that my Iphone has'nt been backed up for two weeks, because mi Icloud is full. I purchased more Icloud space for (i think) .99 per month. This was several … read more
Expert
Expert
I LOST MY I-PHONE 8, WHAT SHOULD I DO? I DON'T UNDERSTAND
I LOST MY I-PHONE 8, WHAT SHOULD I DO? JA: What Operating System (OS) are you running on your iPhone? Customer: I DON'T UNDERSTAND WHAT IS OS? JA: The Mac Technician will be able to walk you through t… read more
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Ashik
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Master's Degree
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I updated my phone last night. I put in a fingerprint id. I
I updated my phone last night. I put in a fingerprint id. I am asked for a 4 digit pass code. It was 3154. I must have changed the code. My phone has been disabled as I try wrong pass codes. I need he… read more
GeekGal
GeekGal
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Bachelors Degree
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Wallett is mising from my iphone and I don't know how to
Wallett is mising from my iphone and I don't know how to restore it … read more
Vinod Menon
Vinod Menon
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I put my fingerprint as id to open phone. Been gone 2 days
I put my fingerprint as id to open phone. Been gone 2 days now requires my code. Typed it in and it is not excepting it. Can I change code somehow?… read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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Yesterday, I had to have all of the information from my cell
Yesterday, I had to have all of the information from my cell phone deleted because of problems accessing my phone/messages after updating with fingerprint and unable to use pass code. Now, I am trying… read more
Richard
Richard
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If a person is no longer with a company and they had a
If a person is no longer with a company and they had a company paid iPhone and returned it with no problem but they cannot whatsoever recall their Find My iPhone password, does the phone need to be th… read more
Pete
Pete
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Bachelor's Degree
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her friend who was drunk typed in the wrong passcode and locked
her friend who was drunk typed in the wrong passcode and locked out the phone, little sister who was also drunk compounded the error by entering the wrong code also. would really like to access the ph… read more
John T. F.
John T. F.
Apple Consultant
Three Decades Field Experience
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My phone seems to have switched to "voice command". How do
My phone seems to have switched to "voice command". How do I unlock my screen? buttons don't seem to work.… read more
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Ashik
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Master's Degree
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

388 satisfied customers

Experience in supporting and using smartphones.

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 14 years of experience in Electronics support service.

Joel Kalman

Joel Kalman

Electrical Engineer

94 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

Richard

Richard

Smartphone Specialist

1,455 satisfied customers

Extensive Smartphone Issue Resolvement

Ashik

Ashik

Smartphone Tech

19,984 satisfied customers

Experience with iPhone and other Smartphones

Randy

Randy

Customer Service

1,035 satisfied customers

Expert in service and repair of all Smartphones.

John T. F.

John T. F.

Apple Consultant

368 satisfied customers

25+ years in the tech service industry, specializing in Apple devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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