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I have an iPhone six an had some problems about 2.5 with my
I have an iPhone six an had some problems about 2.5 with my count getting deactivated some how . Since that happened my App Store an iTunes account got enabled , how can I get this restored?? … read more
Expert
Expert
My phone screen has gone dead as has my phone I believe.
My phone screen has gone dead as has my phone I believe … read more
Expert
Expert
Of. I phone 7 i was just working with someone called Alex
I phone 7 i was just working with someone called Alex Royce but if just lost him i can't get back into my i phone after my children completely blocked it last night if already paid 5 pound for him to help now if lost him can u help please as I have a lot of important things on my phone … read more
Expert
Expert
When i talk on my cellphone on private conversation she is
when i talk on my cellphone on private conversation she is able to record the conversation and play it back word for word what said she was able to get my private and personal info … read more
Expert
Expert
My MOther's iPhone (synced with my computer) is reading that
My MOther's iPhone (synced with my computer) is reading that it is disabled and I am not able to sync it in iTunes. … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
1,079 satisfied customers
I have a work issued iPhone 6. There are some personal bank
I have a work issued iPhone 6. There are some personal bank related messages I had in a chat app called Viber with some pictures. I deleted the messages on Viber. Can the job restore the phone and acc… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
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I have an i4s and tried to up load my itunes that I had down
I have an i4s and tried to up load my itunes that I had down loaded on my computer from a CD. well I saw one screen on my computer that said that I had to update everything. I could lose all my data a… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
388 satisfied customers
I was trying to download photos and videos to my computer from
I was trying to download photos and videos to my computer from my iphone and made the mistake of trying to sync it to iTunes, and now my phone is frozen. I don't want to lose my photos, videos and con… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
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I am getting ready to upgrade my iPhone 3GS to an iPhone 5
I am getting ready to upgrade my iPhone 3GS to an iPhone 5 because AT&T is running a special. I have never done this before, so I want to make sure that I don't mess up. Obviously, I need to back up a… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
When I sink my iphone with iTunes it shows 8.5 GB of "other"
When I sink my iphone with iTunes it shows 8.5 GB of "other" storage. How do I get rid of most of this "other" storage taking up so much space on my 16 GB iPhone?… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
388 satisfied customers
I clicked on the software update. A screen came up on the phone
I clicked on the software update. A screen came up on the phone showing me that I should connect to iTunes. I did that and it said my phone was in recovery mode and I could click on restore to factory… read more
Randy Boman
Randy Boman
2,156 satisfied customers
I tried updating iphonewith ios6 and once phone was completed
I tried updating iphonewith ios6 and once phone was completed with it it showed to link up to itunes. I did this and itunes said I must restore. I clicked restore button adn it says "it will restore t… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
388 satisfied customers
I sync my new iphone 4 to my computer that had my old 3G information
I sync my new iphone 4 to my computer that had my old 3G information and now my iphone 4 info is gone, how can I get it back. My old 3g info is on my new phone and I need to retrieve text and photos. … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
388 satisfied customers
During update to 5.1 last evening, a glich stopped the update.
During update to 5.1 last evening, a glich stopped the update. Iphone was disconnected. All contacts names, phone numbers, etc. were removed. I need the origina contacts phone numbers and names restor… read more
Randy Boman
Randy Boman
2,156 satisfied customers
I have my daughters iphone4 here. She recently attempted to
I have my daughter's iphone4 here. She recently attempted to update to ios5.1.1 I believe. Something went wrong and the phone went into recovery mode. We have not let it restore yet because she has pi… read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
502 satisfied customers
I cannot remember password XXXXX the instructions on the iphone
I cannot remember password XXXXX the instructions on the iphone say details do not match. Have expired number of attempts.… read more
Randy Boman
Randy Boman
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My 3 year old typed the incorrect password XXXXX my iphone several
My 3 year old typed the incorrect password XXXXX my iphone several times while on vacation , totally locking it up and making it unusable. I had no old backups available to restore so I used the only … read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
502 satisfied customers
I have a red 1 that appears on the settings icon top right.
I have a red 1 that appears on the settings icon top right. I recently updated phone with an update to software and this now appears and I do not know how to get rid of this. Can you advise? The phone… read more
Waitongu2
Waitongu2
Sr. Application Support Eng
Bachelor's Degree
122 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

388 satisfied customers

Experience in supporting and using smartphones.

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 14 years of experience in Electronics support service.

Joel Kalman

Joel Kalman

Electrical Engineer

94 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

Eng. Andres

Eng. Andres

Engineer

36 satisfied customers

Electronic Eng. Electronics Specialist in handheld Smartphones

Techie_Ben

Techie_Ben

Customer Service

26 satisfied customers

15+ years expertise in electronics,cell phones,smart phones

Richard

Richard

Smartphone Specialist

1,321 satisfied customers

Extensive Smartphone Issue Resolvement

Ashik

Ashik

Smartphone Tech

1,079 satisfied customers

Experience with iPhone and other Smartphones

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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