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I was on the phone for several hours yesterday, trying to
I was on the phone for several hours yesterday, trying to get into my voice mail. It would not accept my code. I was given several codes which I tried, and none of them worked. Can you just please giv… read more
Jason Jones
Jason Jones
AAS Information Technology
3,064 satisfied customers
I am on my third apple I phone XX max. The first time the
I am on my third apple I phone XX max. The first time the phone was messed up and they transferred all my info to a new phone and it started messing up. I did not remember my I cloud password ***** th… read more
Harry
Harry
2,803 satisfied customers
We have spent hours trying to reset the password so we can
We have spent hours trying to reset the password ***** we can use this for verizon cell phone we had been runn.iung for hours and stopped to ask about music and movies and thought I was xing out of mo… read more
Josh Sheehan
Josh Sheehan
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Download pending message when trying to install apps on
download pending message when trying to install apps on galaxy x5 … read more
Mike Taylor
Mike Taylor
1,444 satisfied customers
Trying to set up new phone. Apple se. Screen up is touch id
trying to set up new phone JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: apple se JA: How long has this been going on with your iPhone? What have you tried so far?… read more
Richard
Richard
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1,291 satisfied customers
Ashik, OK ... your specialty ... cell phone problems ...
Hi Ashik,OK ... your specialty ... cell phone problems ... Somehow, I added Music to the Control Center on iPhoneX (the thing that appears when I swipe down from upper left corner. Has flashlight, etc… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
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My I-Phone 7S just recently started to black out while in
My I-Phone 7S just recently started to black out while in use. when it does it is usually for a couple seconds and then comes back on. I have turned it off and back on several times but it is still do… read more
Harry
Harry
2,803 satisfied customers
Attempting to turn off my iphone without the device in hand!
Attempting to turn off my iphone without the device in hand! Warning I'm far from being a cell phone expert, may have to wait for my lady to be present! … read more
OakdaleTech
OakdaleTech
Owner
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My iPhone 8Plus was stolen, when I got it back it was
My iPhone 8Plus was stolen, when I got it back it was locked, and I spent 3 hours getting it unlocked and my number switched back. But I lost all my contacts and 1700 songs in my music, and most of my… read more
John T. F.
John T. F.
Self-employed Business Owner
Three Decades Field Experience
233 satisfied customers
I just got it yesterday, and a sim card was activated and
I just got it yesterday, and a sim card was activated and put in the phone. However, I can't get it to activate with the sim card in. I have restored it 5 times, I have reset it multiple times and I g… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
12,064 satisfied customers
Have had Napster 20 or 3 yrs and pay monthly. I jut got new
have had Napster 20 or 3 yrs and pay monthly. I jut got new iphone 8 and went to download app. it only had me under some old email and couldnt get pasword correct... its been friustrting for 3 days. A… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
12,064 satisfied customers
Does anyone know what setting I need to change on my IPhone
Does anyone know what setting I need to change on my IPhone to fix this issue?have an I-Phone 7 plus. My issue is that when I am listening to podcast or Spotify music those programs never turn off. Th… read more
Josh
Josh
It Support Specialist
Associate Degree
4,955 satisfied customers
User name and password do not get me in, Verizon cell phone,
User name and password ***** not get me in JA: What device or product does this involve? Customer: Verizon cell phone JA: What Verizon model do you have? Customer: Samsong JA: How long has this been g… read more
Samuel White
Samuel White
Owner and Expert Tech
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Need to set up email account through Charter/Spectrum for
Need to set up email account through Charter/Spectrum for android Verizon cellphone. … read more
Samuel White
Samuel White
Owner and Expert Tech
309 satisfied customers
O.K. I LOST MY I-PHONE A FEW WEEKS AGO ! BOUGHT A NEW
O.K. I LOST MY I-PHONE A FEW WEEKS AGO ! BOUGHT A NEW I-PHONE 6 S PLUS FROM VERIZON . WAS ABLE TO RETRIEVE ALL MY INFO. AND MY APPS / I CLOUD SAVED THEM . THEN A FEW DAYS AGO I GET A MESSAGE FROM " FI… read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
1,291 satisfied customers
Is it true that you deactivate a 4g sim card when you change
Is it true that you deactivate a 4g sim card when you change a phone number? I'm hitting my head against this now twice. I bought a used Verizon phone (Galaxy Nexus) "clean esn" off craigslist. Tried … read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
1,291 satisfied customers
I am using an iPhone 5 with the latest iOS. My calls normally
I am using an iPhone 5 with the latest iOS. My calls normally work fine but every day or so, when I end a call the iPhone starts playing music. If I open the APPS in use, none are open. If I open Musi… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
1,027 satisfied customers
Hi I have an iphone and need to know how to protect my phone
Hi I have an iphone and need to know how to protect my phone from having a spyware installed onto it? I am trying to avoid my messages being read and my web history to be retrieved. My password XXXXX … read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
1,291 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

387 satisfied customers

Experience in supporting and using smartphones.

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Joel Kalman

Joel Kalman

Electrical Engineer

94 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

Eng. Andres

Eng. Andres

Engineer

36 satisfied customers

Electronic Eng. Electronics Specialist in handheld Smartphones

Techie_Ben

Techie_Ben

Customer Service

26 satisfied customers

15+ years expertise in electronics,cell phones,smart phones

Richard

Richard

Smartphone Specialist

1,291 satisfied customers

Extensive Smartphone Issue Resolvement

Ashik

Ashik

Smartphone Tech

1,027 satisfied customers

Experience with iPhone and other Smartphones

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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