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It's my phone I am trying to reset my password and keeps…

Customer Question
It's my phone I...

It's my phone I am trying to reset my password ***** keeps saying their sending me a 6 number code but to where?

Technician's Assistant: When were you last able to use your phone?

Earlier today I forgot my password ***** want the same Facebook profile

Technician's Assistant: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).

No what back up

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I'm getting frustrated beyond words I want all my friends back

Submitted: 11 days ago.Category: Smartphones
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Answered in 12 hours by:
7/11/2018
Technician: Josh, Technician replied 11 days ago
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,964
Experience: Smartphone support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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